First, ensure this is RV Ezy based in Ottawa, Ontario. I want be sure this is the correct company.
RV Ezy rented me a Winnebago in August, 2018 which turned out to be unsafe- worn caliper, rotor & drive link on passenger side.
RV would not hold in park, parking brake also defective. I drove 3,000 miles like that, through the mountains. My daughter, Christina, was with me. The ride was extremely rough and very difficult to control vehicle on rough surfaces at any speed.
Then there was a defective refrigerator, a generator that overheated and shut down after less than 10 minutes of running.
Meaning no electrical power, no running water, including toilet. I'm only scratching the surface of problems with this Winnebago.
The owner, president, CEO was rude, dismissive, arrogant and unhelpful to the extreme.
The extremely rough ride resulted in minor damage to vehicle, including broken mirror on pssgr side. The license plate ultimately fell off the rear, or was stolen. We had to spend 3 nights in a motel room.
1 to get relief from conditions for a night before meeting my brother next day. 2 nights awaiting repairs to RV, plus taxis.
All expenses were promised to be reimbursed. They were, from my security deposit. They also took from security deposit the deductible for repairs to RV and cost of new license plate.
Not only does this mean I reimbursed myself, but I ultimately paid twice for all those expenses. Sounds like creative bookkeeping to me.
I believe my daughter still has a file containing some documentation.
User's recommendation: Don't do business with RV Ezy.
Monetary Loss: $1.
Preferred solution: Full refund.
Location: Kitchener, Ontario
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