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Contact RunSignup Customer Service

RunSignup Phone Numbers and Emails

Toll-Free Number:

  • (888) 385-1360
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RunSignup Emails:

Customer Service
Finance Inquiries
General Info
RaceJoy
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RunSignup Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • RunSignup Customer Service is rated at 3.3 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    82% phone 18% email
  • The best phone number to call RunSignup is 8883851360.

  • The longest wait times are on Friday, while the shortest are on Saturday. The average call time is 1 minute.

  • People call RunSignup mainly because of account, request for information, payments and charges.

View full overview ›

How to Contact RunSignup?

Most Popular Number:

(888) 385-1360
Total calls: 68 Last call: Nov 16, 2025

Runsignup phone number is (888) 385-1360. Consumers contact the company by phone to have a conversation with a live support agent and learn more about available products and pricing, report issues with account access or website registration, and get assistance with other consumer issues.
Please note that the support team experiences high contact volume at the end of the week, especially on Friday. Such a high number of calls usually results in quite long wait times.

If you want to get in touch with the company via email, send your message to finance@runsignup.com. This is the very email to use if you have finance inquiries. Runsignup email for general questions is info@runsignup.com. Most emails are responded within an hour.
Those who have inquiries about RaceJoy should drop a line at info@racejoy.com.
An alternative way to reach out to the Runsignup support department is via Facebook, X, LinkedIn, or Instagram.

Runsignup headquarters is located in New Jersey. Runsignup corporate address is 300 Mill St., Ste 200, Moorestown, New Jersey 08057, United States. If you have inquiries that need to be directed by regular mail, send them right to the company’s head office.

Runsignup support representatives are available during the usual business hours. The response speed is quite low between 10 pm and 7 am EST. To find out if Runsignup hours of operation vary during the holidays make sure to contact the support team directly.

Consumers who choose to contact the company via the Runsignup website should choose the “Support” option from the “Knowledge Base” dropdown list at the top of the page. Then, click the “Submit a ticket” button in the upper right corner. For quick assistance, you can also connect with one of the support agents by clicking the message icon in the lower right corner of the page.

PissedConsumer Club

Contact Information

RunSignup Website:

RunSignup Help Center:

Corporate Office Address:

RunSignup, Inc.
300 Mill St., Ste 200
Moorestown, New Jersey 08057
United States

RunSignup Rating Based on 7 Reviews

Rating details

3.0
more details
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

Rating stats

Rating trend

Summary of RunSignup Customer Service Calls

68 TOTAL
CALLS
01:25 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call RunSignup?

Account Question:

  • “Sign up for Pinewild”
  • “Sign up for race”
  • “I cannot log in I have changed my password several times!”

Payments and Charges Question:

  • “Charge card issue”
  • “Credit card won't go through- cc company said it is on your end”
  • “No money being deposited”

Request for Information Question:

  • “How to find participants tee shirt handout sizes”
  • “Unable to update my registration”
  • “Can't get help trying to change treaseur information for payments”

Refund Question:

  • “Signed up wrong race. Only refunded one entry”
  • “Refund”
  • “Race refund”

Product/ Service Question:

  • “Give away caps not working”
  • “I’m getting IP NUMBER”
  • “Email error”

Return/ Replace Question:

  • “Email correction”
  • “Change email on acct”
  • “Race registration change”

Shipping and Delivery Question:

  • “Have not received payments”
  • “Can't get them to approve direct deposit”

Activation/ Cancellation Question:

  • “Cancel”

Other Question:

  • “Packet pickup”
  • “I signed up for the wrong century. I wanted to signup for the seacoast century. Can you transfer my registration”
  • “Having problems transferring a name”

Compare RunSignup Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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