RugsUSA - Damaged rug, missing rug pad and no customer service

78 of 183 RugsUSA reviews

I ordered a rug and rug pad.They were shipped separately, and I never received rug pad.

Rug has rust colored splotches all over it, like someone was eating baked beans and splattered. I e-mailed the company to see what could be done about the stains and missing rug pad. I got a one sentence reply stating the tracking number for the rug pad. That's it.

Nothing. Literally ignoring the fact that they sold a bad product. I will never do business with them again and intend to spread the word via forums not to use this company.

Wish I would've read these other customer complaints before purchasing.Knew price was too good to be true!

This review is a subjective opinion of a user.
Report Comment

More Review Details

Price Affordability
Customer service
Product or Service Quality
Style and Design

  • What I liked
      No items
  • What I disliked
    • Customer service

Reason of review:
Damaged or defective
Preferred solution:
Price reduction
Monetary loss:
$307
Product or service
Rug
Review category
Furniture and Decor
review #634243
Had an experience with RugsUSA? Submit review ›
Helpful? 3 Yes 3 0 No 0
Had the same issue 0 Yes 0
78 of 183 RugsUSA reviews

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

 
×
You were reading a complaint about RugsUSA.
Filing a new complaint about
×