Update added by user Apr 14, 2016
I have a huge, ugly red rug sitting in my kitchen right now that takes up tremendous space. I ordered a gray and blue rug. I refuse to pay $139 plus and additional home pick up fee to correct their mistake in sending the obviously incorrect rug.
Original review posted by user Apr 13, 2016
I ordered a rug with a charcoal gray and blue pattern.I received a solid, unpatterned, bright red rug.
I'm not looking forward to dealing with them, based on reviews. The website will only allow you to request a return if you agree to pay $139 PLUS some unknown additional fee for UPS Freight to pick up the rug. I have a huge, useless rug sitting in my hallway now, after having waited for weeks to receive the rug I wanted. RugsUSA claims they won't be responsible for discrepancies in color but this is utterly ridiculous.
I should not have to pay upwards of $200 for literally nothing. Plus I had the inconvenience of waiting, and having to store this red rug -- something for which I do not have the space.
This return fee is nothing less than extortion.
I've included pics of the rug I ordered and of the rug I received.
More Review Details
|Diversity of Products or Services|
|Exchange, Refund and Cancellation Policy|
What I liked
What I disliked
- Gross misrepresentation of item
- Poor customer service and dishonesty
- Forced payment to return incorrect item
- Long wait for product
- Horrible experience
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