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Contact Rugs Direct Customer Service

How to Reach a Person at Rugs Direct

Verified Contact Information

Toll-Free Number:

  • 1-888-464-1447
Call customer service

Rugs Direct Email:

General Info
Send Message

Rugs Direct Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Rugs Direct Phone Number
1 (888) 464-1447
Average Calls duration
1 minute
Most Popular Rugs Direct Email Address
info@rugsdirect.com
Issue Resolution Rate
Low (20% reported full resolution)
Contact Method Distribution
83% phone, 17% email
Common Reasons for Contact
Product/ service, activation/ cancellation, shipping and delivery
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Rugs Direct?

Most Popular Number:

(888) 464-1447
Total calls: 15 Issue resolved: 1 Last call: Aug 11, 2025

Customers can also contact the Rugs Direct customer service through their toll-free number, 1-888-464-1447. This Rugs Direct phone number allows various concerns such as product inquiries, tracking of orders, shipping updates, payment concerns, and handling account matters. Additionally, the Rugs Direct customer service experts will be willing to walk customers through their consultations and offer support for other matters concerning their purchases or company services.

If you want to reach out through Rugs Direct email, use info@rugsdirect.com. The company further asks customers to visit the Rugs Direct website for specific or detailed questions and to fill out the contact form provided under the "Contact Us" section. When filling out the form, customers can choose from a list of reasons for their inquiry. The inquiry type can be related to order cancellation, returns and refunds, order status updates, general questions, promotions, product information, or claims. If your query relates to an existing order, including the order number and relevant product details such as the brand, collection, style, and color can help expedite the process. Once the form is completed, click "Submit" to send your message to the Rugs Direct customer service team.

The Rugs Direct corporate headquarters, operated by Winchester Carpet and Rug, LLC, is at 9 N Loudoun St, Winchester, Virginia 22601, United States. This Rugs Direct address is the primary location for the company's administrative and business operations.

Rugs Direct customer service operates conveniently to cater to customer needs. The Rugs Direct business hours are Monday through Friday, 9:00 AM to 8:00 PM ET, and Saturdays, 9:00 AM to 5:00 PM ET. During these hours, customers can contact the company via phone or use the available online support options.

Visit the Rugs Direct website, fill out the contact form, or use the chat feature. To access the chat, click on the chat icon at the bottom of the webpage. If a customer needs help, they should click "Talk to a Human" in the chat box. However, the live-chat support option is available only during working hours. Also, emails can be sent to reach the service team at info@rugsdirect.com. Through all this, Rugs Direct customer service ensures that it can assist its customers whenever required.

PissedConsumer Club

Contact Information

Rugs Direct Website:

Rugs Direct Help Center:

Corporate Office Address:

Winchester Carpet and Rug, LLC
9 N Loudoun St
Winchester, Virginia 22601
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 8:00pm

Saturday: 9:00am - 5:00pm

More contact details

Summary of Rugs Direct Customer Service Calls

15 TOTAL
CALLS
01:15 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Rugs Direct?

Product/ Service Question:

  • “Product question”
  • “Defective carpet”
  • “Problem with the rug I got”

Shipping and Delivery Question:

  • “Wrong shipping address”
  • “Where is my rug???”

Activation/ Cancellation Question:

  • “Cancel order”

Payments and Charges Question:

  • “Wrong charge”

Request for Information Question:

  • “Status of return item”

Other Question:

  • “Please remove me from your texting list. I am no longer in the market for a rug”
  • “Check order”
  • “Sample of rug”

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