Rugs Direct Phone Numbers and Emails

Toll-Free Number:

  • (888) 464-1447

Rugs Direct Email:

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Rugs Direct Customer Service Overview

The aggregated data is based on calls made from website and questionnaires provided by users.

  • More commonly used way of contact is by phone.

    Source Distribution
    81% phone 19% email
  • The best phone number to call Rugs Direct is 8884641447.

  • The longest wait times are on Tuesday, while the shortest are on Sunday and Saturday. The average call time is 1 minute.

  • People call Rugs Direct mainly because of activation/ cancellation, payments and charges.

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Contact Information

Rugs Direct Website:

Rugs Direct Help Center:

Corporate Office Address:

Winchester Carpet and Rug, LLC
9 N Loudoun St
Winchester, Virginia 22601
United States

Other Info (opening hours):


Monday - Friday: 9:00am - 8:00pm

Saturday: 9:00am - 5:00pm

More contact details

Rugs Direct Rating Based on 3 Reviews

Rating details

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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Discounts and Special Offers

Rating stats

Rating trend

Summary of Rugs Direct Customer Service Calls

01:15 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Rugs Direct?

Shipping and Delivery Question:

  • “Wrong shipping address”
  • “Where is my rug???”

Activation/ Cancellation Question:

  • “Cancel order”

Payments and Charges Question:

  • “Wrong charge”

Request for Information Question:

  • “Status of return item”

Other Question:

  • “Please remove me from your texting list. I am no longer in the market for a rug”
  • “Check order”
  • “Problem with the rug I got”

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