Contact Rugs Direct Customer Service

If you want to reach out through Rugs Direct email, use info@rugsdirect.com. The company further asks customers to visit the Rugs Direct website for specific or detailed questions and to fill out the contact form provided under the "Contact Us" section. When filling out the form, customers can choose from a list of reasons for their inquiry. The inquiry type can be related to order cancellation, returns and refunds, order status updates, general questions, promotions, product information, or claims. If your query relates to an existing order, including the order number and relevant product details such as the brand, collection, style, and color can help expedite the process. Once the form is completed, click "Submit" to send your message to the Rugs Direct customer service team.

The Rugs Direct corporate headquarters, operated by Winchester Carpet and Rug, LLC, is at 9 N Loudoun St, Winchester, Virginia 22601, United States. This Rugs Direct address is the primary location for the company's administrative and business operations.

Rugs Direct customer service operates conveniently to cater to customer needs. The Rugs Direct business hours are Monday through Friday, 9:00 AM to 8:00 PM ET, and Saturdays, 9:00 AM to 5:00 PM ET. During these hours, customers can contact the company via phone or use the available online support options.

Visit the Rugs Direct website, fill out the contact form, or use the chat feature. To access the chat, click on the chat icon at the bottom of the webpage. If a customer needs help, they should click "Talk to a Human" in the chat box. However, the live-chat support option is available only during working hours. Also, emails can be sent to reach the service team at info@rugsdirect.com. Through all this, Rugs Direct customer service ensures that it can assist its customers whenever required.