Contact Rudys Music Customer Service

Use the form on the right to contact rudysmusic.com Exchange or store credit only within seven days of purchase and with original receipt. All returns must be in the original packaging with all the accessories, adapters and complete documentation (owner's manual, warranty card, quick start guides, etc. If The User are not satisfied with an instrument purchased online or by phone (sight unseen only - does not apply when the instrument has previously been played in-person in the store) The Client must notify Website within 48 hours by phone or email. rudysmusic.com will give The Customer a return authorization number, and the instrument must be returned in the case in which it was shipped, insured for its full value, within 7 days of receipt. A refund will be issued after Website have inspected the instrument and found it to be in the same condition it was in when it was shipped.

To read more: http://rudysmusic.com/return-policy/

To read more: http://rudysmusic.com/shipping-info/