Roto Rooter Nocross Georgia/Atlanta Georgia Overcharged customer
Customer Charged $986.00 for the following
1. Fix the guts of one toilet
2. Remove a pedestal sink and slide in a new vanity completed assembled. Roto Rooter only had to attach the faucet and plumbing. Plumbing left incomplete, because of a simple overflow drain.....that means the second hole in the sink at the top was missing a pipe. The plumber still could have completed the job and my family knows not to overflow the sink. He left the job incomplete and charged me $986.00
Customer has stopped payment on the check for excessive charge and contacted an Atlanta Georgia Attorney. Customer is willing to pay the correct amount which is far less than $986.00.
****Additional Research from Google.com shows the following complaints about Roto Rooter.
Thirty-eight Homeowners Challenge Roto-Rooter's Sales Practices
Thirty-eight homeowners filed a lawsuit in Hennepin County, alleging that Roto-Rooter systematically pressured them into expensive and unnecessary excavation and sewer line replacement.
According to the Complaint, Roto-Rooter deliberately misrepresented the nature of its customers' plumbing problems, conveying that the homeowners had far more extensive plumbing problems than actually existed. As a result, Roto-Rooter charged homeowners between $3,500 and $17,000 for these unnecessary repairs. The lawsuit asks the court to order Roto-Rooter to stop its deceptive practices and to reimburse homeowners the amounts they paid for all unnecessary repairs.
Homeowners Share a Common Experience
When they contacted Roto-Rooter about plumbing drain problems, Roto-Rooter grossly exaggerated the extent of the necessary repairs. Instead of merely clearing clogs in pipes with a routine cleaning, or otherwise resolving the problem in the most cost efficient manner, Roto-Rooter told the homeowners that the clogged pipes could not be cleared with a routine cleaning. Rather, Roto-Rooter pressured its customers into believing that the solution required an expensive excavation and pipe replacement. The homeowners allege that, at some point in 2009, Roto-Rooter management began requiring its drain technicians to "refer 30% to 50% of all mainline drain cleaning calls to camera techs and excavation estimators whether or not the Roto-Rooter drain cleaning machine could clear the clog from the drain." Roto-Rooter drain technicians were required to sign a document indicating that they understood this requirement. Those who did not meet this requirement were penalized. Drain technicians who conformed to this practice and made these referrals received a bonus payment if an excavation was sold to the homeowner.
The sewer inspector for the City of Minneapolis has confirmed that many of the repairs were unnecessary.
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