Rotel Phone Numbers and Emails

Customer Service:

  • (510) 843-4500
  • +44 190 322 1710
    Rotel Europe

Rotel Emails:

Customer Service
Rotel Europe, Sumico
Sales/ Reservations
The Rotel Co., Ltd

Rotel Contact Information

Rotel Website:

Rotel Online Chat:

Corporate Office Address:

The Rotel Co., Ltd
Tachikawa Building 1F 2-11-4, Nakane, Meguro-ku
Tokyo, Tokyo 152-0031

Other Info (opening hours):

Additional Address:


6655 Wedgwood Road N, Suite 115

Maple Grove, MN 55311-2814, US

Rotel Europe

Dale Road, Worthing, West Sussex

England BN11 2BH, United Kingdom


+44 (0) 1903 221 501
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How to contact Rotel

Often, customers reach out to appliance and electronic companies regarding:
- Warranty, replacement, or repairs
- Reward programs, reward cards, rebates, and cashback
- Order issues such as delivery of wrong items
- Return, refunds, exchanges, or cancellations
- Shipping and delivery issues
- Product installation and use
- Wrongful charges

Below is a look at the necessary information and documents required when calling appliance and electronic companies about the various issues.

Warranty, returns, refunds, and exchanges

Although different appliances and electronics companies have different warranty, refunds, exchange, and cancellation policies, the overall requirements, and procedures for making claims are similar.

When calling them for refunds, returns and exchanges you are required to provide the following documents:
- a filled return form (the return form can either be downloaded or can be filled online);
- an image of the defective item or the item that you are returning.

If you are returning or filing a warranty claim for a defective item, the image should clearly show the product’s defects. In most cases, appliances and electronics companies require you to return items in their original packaging.

Most companies require you to provide a shipping label that you attach to the product you are returning. The shipping label can be acquired by calling customer support or is sent to you after submitting the return form either to your email address or on the website.

Refunds are usually issued to the payment method you’ve specified when making the purchase. In case you had changed your payment method on your account after purchase, revert to the one that you use for purchases to receive the refund.

For warranty claims, you will be required to provide:
- the original purchase receipts for the items;
- warranty document;
- filled warranty claim form.

While some companies’ warranty is strictly viable for the first owner, for others, it is viable for subsequent owners as long as it is within the warranty period, and you can provide the warranty document and product receipts.

Shipping and delivery

Most companies have an order tracker feature on their website where you provide your order number to track the status of your order. If not, contact customer support via phone or email with your order number.

You may be required to provide:
- confirmation of your shipping address e.g recent bill;
- order details including order number;
- order confirmation document;
- receipts.


If you reach out about installation issues, troubleshooting a problem with your electronic or appliance, or guidelines for using a specific feature, you are likely to be asked for:
- a receipt;
- photo of the item.

The customer support is likely to provide you with a step by step process for installing, use or troubleshooting, a link on the website with instructions or a product manual. If the issue cannot be resolved remotely, the company will schedule an appointment with one of their technicians to your address, therefore, you will be requested to confirm your current address.

Charges, payments, and billing

For wrongful billing or charges avail the following:
- transaction history e.g screenshot, PDF or CSV file;
- order details page.

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Summary of Rotel Customer Service Calls

04:41 AVG CALL

Top Reasons of Customers Calls

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Why Do People Call Rotel Customer Service?

Request for Information Question:

  • “I opened a case of Rigel and one can is full of mold”
  • “Rsp1069 hdmi question”
  • “Tech question support for RB 1048 please call as to hard on emsil”

Other Question:

  • “Complant”
  • “Appointment time”
  • “Set up issues”
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