Ross Park Mall has a customer service helpline, (412) 369-4400, available to consult for inquiries about its shopping line. Clients contacting the center management can dial (412) 369-4401 during working hours. Lastly, (317) 636-1600 is Ross Park Mall’s phone number to consult its headquarters for lost and found inquiries, mall information, guest services, leasing, and store feedback. The customer service agents respond to phone inquiries efficiently during working hours.
The company has three official emails available for different purposes. Users requesting general customer service can write to shema.krinsky@simon.com. For privacy inquiries, submit your request via the Ross Park Mall contact email, privacy@simon.com. Lastly, lahale@simon.com is available to discuss DMCA inquiries with the relevant agent. When emailing Ross Park Mall customer service, it is essential to describe your concern in detail in a single message. Sending multiple emails concerning the same issue can lead to delayed responses.
Ross Park Mall’s address for its headquarters, Simon Property Group, is 225 West Washington Street, Indianapolis, Indiana 46204. The company also has several other corporate locations in different states. For instance, those in New York can visit the respective office at 499 Park Avenue, 26th Floor, New York, New York 10022. Ross Park Mall’s customer service is also available at Simon Premium Outlets in New Jersey at 60 Columbia Road, Building B, Morristown, New Jersey 07960.
The Ross Park Mall hours of operation from Monday to Thursday are between 11:00 AM and 8:00 PM. On Friday and Saturday, users can reach out from 10:00 AM to 9:00 PM for assistance. The company’s customer service team is also on schedule on Sunday. However, their working hours are limited between 11:00 AM and 6:00 PM. Regardless of the contact means, users reaching out during these hours will receive quick service.
Simon Property Group has an official online platform featuring a contact request form for mall-specific questions, leasing, lost and found cases, and guest services. To access it, users can visit the Contact Us page and select Ross Park Mall as their center. Completing the form would require them to provide several details, including their name, inquiry type, email address, phone number, country (optional), and the message. Once they submit it, their request will be forwarded to Ross Park Mall customer service, which may follow up by email or phone shortly. Other options to resolve your concerns online include visiting the Help and FAQs section or reaching out to the agents on Instagram and TikTok.
