Rosegal - They debited an unauthorized 45 USD, and never refunded me

724 of 752 Rosegal reviews

Worst online retailer ever.

1) They debited more than what was actually invoiced for the sole clothes (was debited 90 USD instead of 75 USD, WTF?)

2) I was debited an extra 30 USD, I guess for delivery.

But this was never ever agreed nowhere: it appears nowhere in the invoice.

3) The worst is that, after I complained about this, Rosegal pretends they do not know it is them who debited the extra 30 USD.

They say they "don't know, it might be the courier company..."

Absolute joke !!

Because on my credit card statement, the merchant name for both the 90 USD (clothes) and 30 USD (supposed delivery) are the same ("Metropole Department Store").

And the debit date is the same too.

Too much to be a coincidence.

So they really take their customers for idiots.

This is the absolute proof that they debited the unauthorized 30 USD.

3) Thirdly, the Customers service quality is extremely bad: useless people answer your email days after, with *** answers totally missing the point, pretending they do not see what's the problem.

4) Fourth point, the quality of the clothes is absolute ***.

NEVER EVER BUY ANYTHING AT ROSEGAL !! They will rip you off.

This review is a subjective opinion of a user.
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More Review Details

Customer service
Product or Service Quality
Diversity of Products or Services
Value for money

  • What I liked
      No items
  • What I disliked
    • Scammed
    • Quality was awful
    • Unauthorized debit 45 usd rip off
    • Surprise delivery fee 30 usd
    • Useless customer service

Reason of review:
Problems with payment
Preferred solution:
Full refund
Monetary loss:
Product or service
Swim Suit
Review category
Footwear and Clothing
review #636338 by

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724 of 752 Rosegal reviews
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Sep 30, 2015 #1041223

has anyone done anything about this? I havent bee billed yet now i am worried

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