Benzonia, Michigan
1 comment
Not resolved

Product: 64oz bottle of Rooto professional drain cleaner, sulfuric acid-based

Location: Shop-n-Save in Benzonia Michigan, parking lot

Date: June 30th, roughly 2:30pm

Narrative of Events:

A bottle of drain cleaner was placed on the bottom shelf of a shopping cart, roughly 6 inches above the ground. After leaving the store, directly outside the door leading to the parking lot, the bottle of drain cleaner fell roughly 6 inches off the bottom shelf of the shopping cart. This minor fall compromised the integrity of the seal, the cap, and the plastic bag in which the bottle was contained, causing the acid to pour out of the bottle and all over the right foot of 5 year old Katherine. I raced her back into the store to use the sink found at the bottle return and rinsed her foot immediately, and then with the help of store management I packed her foot in baking soda.

While carrying her, the liquid dripped over my right leg. Both Katherine and I suffered chemical burns, both of Katherine’s shoes had melted, and a pair of my pants had melted.

The events of this narrative can be confirmed by store management, store security cameras, witnesses to the events, as well as the included pictures of the injuries.

Please let me first say that I am fully aware this product is hazardous and that special precautions must be taken in order to properly handle or use it. I’ve been using drain cleaners for years, and am entirely aware of the caustic nature of concentrated acids. It is not the product, itself, with which I am concerned, but rather than packaging in which it is sold.

Despite the perception of secure packaging, it only took a small bump to open not just the seal, but also the cap and even the bag in which the bottle was secured. That a 6 inch fall should result in total failure in the packaging of such a hazardous product is completely unacceptable.

That there has been an apparent lack of quality testing in this packaging is not only dangerous to consumers, but also to employees of retail outlets and manufacturing facilities, making this an entirely reckless failure in consumer and workplace safety.

Review about: Rooto Professional Drain Cleaner 64Oz.

Review #892006 is a subjective opinion of a user.

1.9
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Value for money
Customer service
Website
Product or Service Quality
Price Affordability
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with Rooto?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
h.kitchener

File a complaint at "ftc.gov." Alas, the container was most likely compromised after it left the factory by a fall, tampering, etc. Hard to say, but you might also want to contact the manufacturer and tell them.

You May Also Like

Michael Kors Jacket Review Michael Kors "Bought jacket Nov 20, 2016. Hardly wore it due to fuzzy lint balls formed from friction at pockets and sleeves. Body of jacket is green nylon quilted. Washed on delicate..." Read more Brad Metcalf (Chrome Cards LLC) - Sports Card Scammer & Abusive Nut Chrome Cards "Sports Card dealer BRAD METCALF, owner of Chrome Cards LLC is an unethical crook, scammer and liar who is also extremely crude, combustible and combative and should be avoided at..." Read more Scentsy - DON'T get taken by the "Join us and start your own business for $99!" Scentsy "I live in the same city as Scentsy headquarters, in Meridian Idaho. I have 5 big complaints as a Scentsy consultant. 1. The people who work at Scentsy treat me..." Read more Scentsy - DON'T buy the line of *** about "Be Part of My Team!" Scentsy "Don't become a Scentsy consultant. Unless you are willing to ruthlessly track people down to get them to buy more stuff that they absolutely don't need, and lie to people..." Read more Green Dot Corporation - PayPal refunded money,gave me print showing they did . Green don't won't refund money Green Dot Corporation "Green dot says money wasn't refunded.refuse to allow me to speak to a live person..Green dot and it's employees are nothing more that common thieves.ill include as of PayPal mail..." Read more Light In The Box - Item Never Arrived Light In The Box "Luckily, I only made a small purchase from this company: two LED bulbs to replace Halogens. The price was great, under $8 with free shipping. Unfortunately, after ordering, there was..." Read more Gbs Enterprises - Sofa had crack on the seat cover Gbs Enterprises "I bought the their warranty for my furniture and paid the money . I filed a claim it has been seven months that I am waiting for the part ,..." Read more Vacation Rental Pros - Filthy Home With Stagnant Pool Vacation Rental Pros "BE FOREWARNED Vacation Rental Pros offered only a partial refund if I signed a waiver agreeing to not "disclose" to anyone, including "any online reviews", the atrocious condition this property..." Read more