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We order your strombolis quite often at the Tallmadge ,Oh location.

We ask for golden brown or lightly browned

Many times it is not

Sometimes it is even burned, although it can be baked perfectly, it's happened before, when it is its absolutely delicious but 1manager gives us a hard time and argues with me, he says it's light brown when it's burnt or extremely dark brown when what we ask for is a light or golden brown, who wants to pay for something that they don't like?

Shouldn't the manager (Chris) try to bake these to the customer's order? Other mangers have no problem making sure they're right,but we tend to get Chris most the time.

Should we stop ordering from Romeos and just take our business elseware?

Monetary Loss: $20.

Preferred solution: refund for 2 strombolis,2 were fine.

Location: 31 Erie Road, Tallmadge, Ohio 44278, United States

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