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The device has worked before for me , but I have moved and the place I stay changes the password every week and ROKU just claims its connected but no service. I can not get a new password screen to come up..So I spent a while on the phone and after no resolve I said I guess Its trash and take care and the guy said "have a good night' Haha I couldn't believe it..

Beware all buyers there is no customer support and the company does not care if it works or not. ROKU could be good and handy, but it has to work!!

so BEWARE !! know what you are in for because I was proven to be an expendable customer..

Reason of review: Poor customer service.

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Machele Imf

You are quite correct. Roku has no customer service to speak of. In your case, I would try the Amazon Fire Stick which works like the Roku.

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