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Contact ROKA Customer Service

How to Reach a Person at ROKA

Verified Contact Information

Toll-Free Number:

  • 1-877-985-7652
    US Toll Free
Call customer service
Send Message

ROKA Emails:

Customer Service
Media
Press Inquiries

ROKA Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular ROKA Phone Number
1 (877) 985-7652
Average Calls duration
1 minute
Most Popular ROKA Email Address
support@roka.com
Issue Resolution Rate
Low (10% reported full resolution)
Contact Method Distribution
96% phone, 4% email
Common Reasons for Contact
Product/ service, request for information and activation/ cancellation
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact ROKA?

Most Popular Number:

(877) 985-7652
US Toll Free
Total calls: 46 Issues resolved: 2 Last call: May 7, 2026

Roka customer service number 1-877-985-7652 allows customers to ask questions about issues, products, shipping options, returns, customer reviews, warranty, payment information, gift cards, and rewards. This toll-free number provides consumers with an efficient solution to any question or issue concerning their purchases from Roka.

Customers and media professionals can access Roka email support. Support@roka.com is where you can contact their team for overall Roka customer services. This is the right address for customers looking for information about orders, product descriptions, or other concerns.
There is also a dedicated Roka email for press or media at pr@roka.com. These Roka email options give you access to the department, ensuring that your question will not be delayed but answered as needed.

The Roka corporate headquarters are 2214-A West Braker Lane, Austin, Texas 78758, United States. Additionally, the company has another Roka location at 16530 Bake Parkway, Irvine, California, 92618, United States. These Roka addresses serve as the primary locations for Roka's operations, providing a physical point of contact for official correspondence and business activities.

The Roka customer service team works from Monday to Friday during standard business hours, 8:00 AM to 5:00 PM CST. Customers can contact them with questions or concerns during these hours through phone, email, or live chat. This schedule ensures customers have ample time to get the help they want within a working week.

The Roka website also has a live chat that can be reached through the chat icon at the bottom right corner of their web page. This allows customers to receive instant help with common questions or to chat with an agent for more personalized support. The Roka live chat support discusses warranty policies, return and exchange procedures, frame sizing, and order tracking. For immediate service with eyewear or gear-specific questions, contact Roka customer service through a live chat and help center on the firm's website.

PissedConsumer Club

Contact Information

ROKA Website:

ROKA Help Center:

Corporate Office Address:

ROKA Sports, Inc.
2214-A West Braker Lane
Austin, Texas 78758
United States

Other Info (opening hours):

HOURS OF OPERATION:

Monday - Friday: 7 AM - 7 PM Central Time

Saturday - Sunday: 9 AM - 4 PM Central Time


Other Location:

16530 Bake Pkwy,

Irvine, California 92618, US

More contact details

Summary of ROKA Customer Service Calls

46 TOTAL
CALLS
01:19 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ROKA?

Product/ Service Question:

  • “Order a pair of prescription glasses”
  • “Bought a Roku TV and I can't get it to come on so hook up with my Internet”
  • “Can't watch bet+”

Request for Information Question:

  • “Order question”
  • “Customer support”
  • “To find out how to reset my password that I for got and to find it how to access my platinum package”

Activation/ Cancellation Question:

  • “I cancelled already and still getting charge”
  • “Cancel service”

Payments and Charges Question:

  • “A payment I did not approve”
  • “Unauthorized charge”

Return/ Replace Question:

  • “Exchange”

Account Question:

  • “Y'all took money out my account”
  • “Account”

Staff Question:

  • “Bath service”

Other Question:

  • “Wet suit”
  • “Where are my glasses”
  • “Trouble signing in”

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