Rodan and Fields - Customers Don't Matter -- Only Consultants

Alexandria, Virginia
8413 views 3 comments
Not resolved

I actually love the R&F products, I can afford them, and nothing else I have ever used has ever worked as well. HOWEVER, I will NEVER buy from them again. Does that make any sense? Probably not. But, it is because of how they run their business – they do not care about customers, only consultants. I thought it meant something to be a Perks customer. Then I had a problem that could have easily been solved.

I just needed to be transferred to another consultant because of online threats of litigation against an organization of which I am a member by, not my consultant, but a consultant in her chain from whom she derives revenue. My consultant understood, and wasn't going to fight letting me go. But, the only consultants I knew were also in the same revenue chain as the consultant threatening my organization.

Did the company make anything easy for me? No. Was I valued as a customer? No. Over the phone -- the designated Perks customer line -- I was told I could find a new consultant by just searching the website. Guess what? That's an infinite loop. You don't get to an actual list of consultants. When I called back, I was told to e-mail. None of my e-mails were replied to in a timely manner. It took 3 weeks -- 3 weeks -- for me to be assigned to another consultant. I had to give up my Perks status just to be connected to her.

Do you know what I learned in every communication with the company? Customers are the least important entity in their business model. They don't care about customers until those customers become consultants. They will protect their consultants to the nth degree, and the loss of just a customer, oh well.

I liked: Redefine regimen.

I didn't like: Customer service, As a preferred customer.

Review #869322 is a subjective opinion of a user.

Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

Had an Experience with Rodan and Fields?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Easley, South Carolina, United States #1194494
Oh my! Terrible experience. I'd be angry too. In fact I'm sort of angry for you. It took me a long time to find something that worked for me, and I'd be mad if I had that much trouble and received no support as a loyal customer. I am glad to hear that your consultant attempted to do the right thing. It is a business, but the primary reason I do this is to help people. It sounds like only your consultant felt that. I have had a great experience with RF and I'd be happy to try to earn your trust. #trustthispharmacist ;)
Columbus, Ohio, United States #1187755
That is unfortunate and frustrating to say the least. Your consultant should have been able to help you & one would hope the people she works with are willing to work with customers too. If not, I would have left too!! I'm also shocked corporate couldn't give you a list of consultants to choose from immediately...sad. If you decide to give it a try again in the future I'm happy to help. My team is in it for the long haul and we want happy R+F customers.
San Jose, California, United States #1182843
I'm so sorry this happened to you but I feel you are very wrong about the money part that is. Consultants make more money with PC then having other consultants under them. Why? Because some consultants do not work hard and are only in it for the discount. Of course there are the consultants that do work hard but money is money. I would love for you to be my PC. I have not looked at the date of this post but if it was recent and you so happen to check back please let me know if you need another consultant. I treat my PCs very nicely! :)

You May Also Like

"I saw the tv ad that showed pricing to be $29.95. Upon receipt of product I read the packing list and found that they were going to require 5..." Read more
"I started using R+F at the end of this past May. I was so impressed with my personal results within (3 days), that I decided to join to get a..." Read more
"I am an 18 year old girl with long, wavy, brown hair (can be seen in the picture). My hair tends to get a little frizzy but nothing to hard..." Read more
"2 ladies Lindsay Johnson and Krystal Ziadi made a some fb posts that were completely immature and out of line. These are not the type of "women" you should be..." Read more
"This interface has probably led to many deaths. When syntax is an issue, there is no indication of what it wants. This combined with the horrible assumption of perfection in..." Read more
"Playster is a new company formed in 2015 that prides itself on values and working with independent authors. However, they have a serious problem that they appear not willing to..." Read more
"Stayed at the one in greenville sc on Hampton.managed by leslie brazzleton.Housekeeper stole very expensive items.and general manager still emoloys her.housekeeper and front desk clerks and manager had been told"no..." Read more
"We've collected our car and in general was extremely clean, wen my wife noticed lots of black spots (kind of water marks) in all the handles. We informed the manager..." Read more

Companies similar to Rodan and Fields