Update by user Jun 12, 2017
R+F has been in contact with me and i've filed a side effect with the FDA. R+F is taking this matter seriously and i've already spoken with several people whom both treated me compassionately and kindly. They are sending this matter up the chain as my goal is to put more disclaimers on this particular product.
Update by user Jun 12, 2017
Hello Everyone, I wanted to send you an update. I have been in contact with Rodan + Fields and I have to say i'm extremely impressed with the compassion and care they are taking.
I shared with them the entire diagnosis and cause of the infection. They are taking it very seriously and I'm sending them images. I also sent this side effect to the FDA so they also have a copy of this incident. Sometimes with products if people don't self report the company never knows this can happen.
I want to say that this is NOT super common. Many people have successfully used this product without the same experience I had. I've spoken with many of them. I could be straight up unlucky with a very rare side effect.
I was having remarkable positive results until week 5. I could be a 1:100,000 statistic. I don't know. The purpose of this post was to just educate anyone that if this happens to them to please don't think it's just an eye stye or to shug it off and to see a medical doctor.
I know when people have side effects they look to the web for guidance. The cause is simple: Blocking of lash pores and this can happen with any lash product. Unlucky.. perhaps...
I'm going to mark this case as resolved and wish me luck that my goal of putting this as a potential side effect on their packaging is accepted. It's looking really positive right now that this will happen. I'm not here looking for financial compensation just strictly education so consumers know if this happens that you need to go to a doctor and may need drugs like me. I don't want to scare everyone into thinking doom and gloom.
Have a wonderful day and thank you for your time and consideration. I'm closing this case.
Original review posted by user Jun 10, 2017
I started a review earlier but since this turned serious I want to share. I've been using for 5 weeks.
Results were remarkable: strong lashes, full lashes, longer lashes. I'm a fan of rodan and fields I've been using soothe on and off for years it's a wonderful product. I got through through a lovely rep and contacted the 809 number yesterday. I'm getting a replacement that I will ONLY be using on my brows since I had to go to last minute doctor today.
About 3 days ago I developed what I thought was a stye so I discontinued use. Today I had to go to an ophthalmologist asap as it got out of control. Apparently I don't have a stye but a full abscess under my lid with an infection that spread to my cheek and ear. If left untreated I'd end up potentially in the ER if it spread to my brain.
My entire right face is infected and I'm on antibiotics. The doctor said he sees this with ANY lash enhancing product as the pores on the other side of your lid can get blocked. To reiterate ANY lash enhancing product can cause this reaction. My only beef is that this needs to be a warning side effect on the disclosure sheet.
My concern is people will brush this off and not take it seriously. This is a legitimate risk when you use products like these. I'm going to share my images and diagnosis with the FDA.
Just be careful ladies if you use this on your lashes ok? I'm only going to continue on eye brows.
Product or Service Mentioned: Rodan And Fields Lash Boost Serum.
Reason of review: Bad quality.