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Contact Rocksbox Customer Service

Rocksbox Phone Numbers and Emails

Toll-Free Number:

  • (877) 478-0450
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Rocksbox Emails:

Complaints/ Feedback
Customer Service
Legal
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How to Contact Rocksbox?

Most Popular Number:

(877) 478-0450
Total calls: 30 Issue resolved: 1 Last call: Dec 31, 2023
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PissedConsumer Reporter

To get in touch with the Rocksbox customer service manager by phone, dial the following number: 1-877-478-0450. This is the main online store line designed to solve urgent matters. You can call there to order jewelry you like from the online catalog, find out about your order, share your feedback regarding purchased products, and much more. Be sure to have product information, such as their size, color, and others, at hand when communicating with the manager by phone.

If you have non-urgent matters and have time to wait for a response, use a written way of communication by sending a letter to the following Rocksbox email: contact@rocksbox.com. This is the main address where you can communicate with the company manager about a wide range of matters, from asking about the assortments in the online catalog to solving issues with the accessibility of certain content on the official online store website. Regarding legal inquiries, apply to the company at legal@signetjewelers.com.

The Rocksbox headquarters is located in California. If you are going to visit the main office to meet with the company team, write down the exact Rocksbox address: 360 Post Street, 11th Floor, San Francisco, California 94108, United States.

Rocksbox customer service line is available during the following hours: Monday through Friday from 10 a.m. to 7 p.m. EST. The online store does not accept calls on Saturdays and Sundays. However, its schedule may change for one reason or another. So, before communicating with the Rocksbox customer service manager by phone, recheck when the online store team is ready to accept appeals. You can do it on the official company site. The information about the actual business hours is usually indicated at the bottom menu.

Rocksbox Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    88% phone 12% email
  • The best phone number to call Rocksbox is 8774780450.

  • The longest wait times are on Tuesday, while the shortest are on Wednesday. The average call time is 2 minutes.

  • Be prepared for the call as Rocksbox may ask you for the following information to identify you as a customer: email, phone number or first and last name.

View full overview ›
PissedConsumer Club

Contact Information

Rocksbox Website:

Rocksbox Help Center:

Corporate Office Address:

Rocksbox, Inc.
360 Post Street, 11th Floor
San Francisco, California 94108
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 5:00pm PST

More contact details

Rocksbox Rating Based on 4 Reviews

Rating details

2.5
more details
Value for money
Warranty
Website
Discounts and Special Offers

Rating stats

Rating trend

Summary of Rocksbox Customer Service Calls

30 TOTAL
CALLS
01:33 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Rocksbox?

Activation/ Cancellation Question:

  • “To cancel my subscription”
  • “Want to cancel my subscription”
  • “Cancel services”

Payments and Charges Question:

  • “Was charged some earrings that I returned back to you”
  • “Notice of a charge not approved by me on chkin account jus now”
  • “Charged without seeing box yet”

Request for Information Question:

  • “I have a purchasing question”
  • “About my package”
  • “Important took all my money out my checking account”

Account Question:

  • “Money taken out of my acct after canceling subscription”
  • “I've been blocked from the website”

Return/ Replace Question:

  • “I have a return”
  • “I want to know why I haven't received my ring back that was accidentally drop in the box I returned to months ago it's been paid for for 10 months every time I call I'm told it's been shipped. Obviously it has it or I would've received it by now”

Product/ Service Question:

  • “Money withdrawn from my checking account”

Shipping and Delivery Question:

  • “Get shipping label”

Other Question:

  • “Label”
  • “F didn't recurve order”

Compare Rocksbox Customer Service To

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