Toms River, New Jersey
Not resolved

My wife bought me a pair of Rockport's Balabour leather slip ons. I liked them so much, I opted to use them only in my home as slippers. I treated them royally and they never saw a pavement! A little more than a year later, I noticed deterioration of the lining at the inside top of the heel. It wasn't long afterward that gray sponge was exposed. We called Rockport, spoke to a gentleman who referred us to an 800 number. The recording instructed us to return the shoe to the retail store where it was purchased since Rockport had made arrangements with the retailer to adjust returns.

The retailer told us my shoes couldn't be repaired and the only thing we were entitled to was a $20 store credit towards another pair of shoes. Shoes that were worn strictly indoors and for a short period of time each day; that cost $100; had inferior or defective linings that didn't hold up.

I would also like to add that these shoes were made in China not the U.S.

Rockport's resolution process is also inferior or defective as I have learned not only by all the complaints but also first hand. I won't purchase another Rockport product nor would I ever recommend their products to anyone.

I've enclosed pictures showing the great condition of the shoes and the failed lining inside the shoes.

Review #863301 is a subjective opinion of a user.

PRODUCT OR SERVICE Rockport Slip On Shoes
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with Rockport?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

Promgirl - Review about Bridesmaid Dress from Bethesda, Maryland Promgirl "FALSE ADVERTISEMENT!! I don't usually write reviews, however this website deserves one. I had four girls purchase bridesmaids dresses for my wedding because the pictures online look amazing. Although, when..." Read more Rockport Shoes Review Rockport "I purchased a pair of xos Rockport shoes six months later the right foot right toe stitching is completely apart my son shoes are doing the same thing and they're..." Read more Dresslily - Review about Wool Pea Coat from Racine, Wisconsin Dresslily "Same here. This company is bogus. I purchased what I thought was a wool pea coat white the picture was amazing . What I got? Was a jacket made if..." Read more Dresslily - Terrible, deceptive company Dresslily "Last month I ordered two coats from DressLily. The one pictured here was advertised as a dark gray cashmere blend. The size conversion chart on their website told me their..." Read more Mor Furniture For Less - DON'T BUY FURNITURE PEELS! Mor Furniture For Less "We bought a sectional and a year later it started to peel, we spoke to an employee from Mor and they didn't care, he basically call us liars. We are..." Read more Claires - Getting both ears pierced with two piercings Claires "I went to Claire's in west gate mall to get my ears pierced for graduation and when the lady pierced my 2nd hole on my left ear she didn't put..." Read more Pizza Hut - Always a problem Pizza Hut "I waited over 2 and a half hours for my first order. Let me say on average I wait over an hour and a half the pizza hut I order..." Read more Stouffers - Stouffer's chicken enchiladas--almost no chicken! Stouffers "We purchased Stouffer's chicken enchiladas from a local store in Wenatchee during week of 5/25/17. First there was little covering of the enchilada shell and secondly there was essentially no..." Read more