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Contact Rockler Customer Service

Rockler Phone Numbers and Emails

Toll-Free Number:

  • (800) 279-4441
    Ordering Help
Call customer service
Send Message

Customer Service:

  • (763) 478-8200
    Ordering Help (International)
  • (800) 376-7856

Product Questions:

  • (800) 260-9663

Store Information:

  • (877) 762-5537

Rockler Emails:

Customer Service
Customer Service / Ordering Help, Product Questions
Technical Support
To give feedback or report an issue with our website.
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Rockler?

Most Popular Number:

(800) 279-4441
Ordering Help
Total calls: 26 Issue resolved: 1 Last call: Jul 13, 2024

The company has published three numbers to contact the customer care team. For ordering and related concerns, call the respective department at 1-800-279-4441. The Rockler customer service phone number 1-800-260-9663 is active to discuss queries related to their products. People seeking general information regarding the company policies and services can call the Rockler phone number 1-800-376-7856 to talk to the business representative. Contacting the business agent via phone ensures prompt response and is best for urgent matters. However, customers must choose a relevant helpline and call during Rockler's hours to avoid inconvenience.

People with general issues and inquiries can email Rockler customer service at customercare@rockler.com. Those seeking to discuss a question or concern regarding orders must include their order number for better service. Response to such emails generally takes around 72 business hours, making it a less feasible option for those requiring immediate assistance. Customers with corporate questions or inquiries can contact the Rockler headquarters via info@rockler.com. Lastly, those intending to provide feedback or report an issue with the company website can email webmaster@rockler.com during Rockler store hours. After reviewing their concerns, the business agents will respond as soon as they are active.

The company has specified hours of business for different matters. People with general queries and concerns can call Rockler customer service between 7:00 AM and 6:00 PM CST from Monday to Friday and between 8:00 AM and 12:00 PM CST on Saturdays. Individuals who want to talk to the product advisors can do so between 8:00 AM and 6:00 PM CST from Monday to Friday. To share a concern outside working hours, submit a request on the Rockler website or send an email for assistance. Although the response might not be as efficient as when contacting within working hours, it would still ensure effective solutions to your problems.

To contact the company online, open the Rockler website in your browser and click Help on the homepage. That will direct you to a new page with multiple contact options, including the published helplines, email addresses, faxes, and the hours to reach Rockler customer service for a specific concern. The page also features the option to browse the list of FAQs regarding ordering, thus aiding customers in resolving related issues through self-help. If the matter is sensitive, use the physical address of the company office available on the same page to mail or visit in person. For additional contact options, click Sign In on the homepage and enter your Rockler login credentials to access your registered account.

The Rockler corporate office is at 4365 Willow Drive, Medina, MN 55340. People arriving at this address must have a genuine reason, a sensitive concern, or a complaint to share with the business agents. Those seeking to discuss general queries can choose between visiting the office in person or seeking a solution via call or email. Individuals reluctant to share their personal or sensitive information online can also consider sending a letter to Rockler headquarters for convenience.

Rockler Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Rockler Customer Service is rated at 3.3 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    70% phone 30% email
  • The best phone number to call Rockler is 8002794441. 87% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday, while the shortest are on Saturday. The average call time is 25 seconds.

  • Be prepared for the call as Rockler may ask you for the following information to identify you as a customer: email, phone number or order id.

View full overview ›
PissedConsumer Club

Contact Information

Rockler Website:

Rockler Help Center:

Corporate Office Address:

Rockler Woodworking and Hardware
4365 Willow Drive
Medina, Minnesota 55340
United States

Other Info (opening hours):

Customer Service / Ordering Help

Temporarily Reduced Hours:

Monday-Friday, 7:00am - 7:00pm CST

Saturdays, 8:00am - 12:00pm CST

More contact details

Fax:

1-800-865-1229

Rockler Rating Based on 4 Reviews

Rating details

3.2
more details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Website

Rating stats

Rating trend

Summary of Rockler Customer Service Calls

30 TOTAL
CALLS
00:25 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Rockler?

Shipping and Delivery Question:

  • “To get the item that was not shipped with my order”
  • “Item not delivered”
  • “Lable created no package recieved”

Product/ Service Question:

  • “Parts broken”
  • “Defective part”
  • “Woodworkers journal renewal”

Request for Information Question:

  • “Confirming my magazine subscription order”
  • “To check on an order”
  • “Check on order”

Return/ Replace Question:

  • “Return”

Cards Question:

  • “Gift card”

Other Question:

  • “Missing parts on order received.”
  • “Purchase”
  • “Spare parts”

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