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Contact Rockler Customer Service

How to Reach a Person at Rockler

Verified Contact Information

Toll-Free Number:

  • 1-800-279-4441
    Ordering Help
Call Now
Send Message

Customer Service:

  • 1-763-478-8200
    Ordering Help (International)
  • 1-800-260-9663
    Product Questions
  • 1-877-762-5537
    Store Information
  • 1-800-376-7856

Customer Service:

customercare@rockler.com
Customer Service / Ordering Help
support@rockler.com
Product Questions
info@rockler.com

Technical Support:

webmaster@rockler.com
To give feedback or report an issue with our website.

Rockler Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Rockler Phone Number
1 (800) 279-4441
Average Calls duration
25 seconds
Most Popular Rockler Email Address
customercare@rockler.com
Issue Resolution Rate
Low (17% reported full resolution)
Contact Method Distribution
65% phone, 35% email
Common Reasons for Contact
Product/ service, request for information, shipping and delivery
View full overview

How to Contact Rockler?

Most Popular Number:

(800) 279-4441
Ordering Help
Total calls: 26 Issue resolved: 1 Last call: Jul 13, 2024

The company has published three numbers to contact the customer care team. For ordering and related concerns, call the respective department at 1-800-279-4441. The Rockler customer service phone number 1-800-260-9663 is active to discuss queries related to their products. People seeking general information regarding the company policies and services can call the Rockler phone number 1-800-376-7856 to talk to the business representative. Contacting the business agent via phone ensures prompt response and is best for urgent matters. However, customers must choose a relevant helpline and call during Rockler's hours to avoid inconvenience.

People with general issues and inquiries can email Rockler customer service at customercare@rockler.com. Those seeking to discuss a question or concern regarding orders must include their order number for better service. Response to such emails generally takes around 72 business hours, making it a less feasible option for those requiring immediate assistance. Customers with corporate questions or inquiries can contact the Rockler headquarters via info@rockler.com. Lastly, those intending to provide feedback or report an issue with the company website can email webmaster@rockler.com during Rockler store hours. After reviewing their concerns, the business agents will respond as soon as they are active.

The company has specified hours of business for different matters. People with general queries and concerns can call Rockler customer service between 7:00 AM and 6:00 PM CST from Monday to Friday and between 8:00 AM and 12:00 PM CST on Saturdays. Individuals who want to talk to the product advisors can do so between 8:00 AM and 6:00 PM CST from Monday to Friday. To share a concern outside working hours, submit a request on the Rockler website or send an email for assistance. Although the response might not be as efficient as when contacting within working hours, it would still ensure effective solutions to your problems.

To contact the company online, open the Rockler website in your browser and click Help on the homepage. That will direct you to a new page with multiple contact options, including the published helplines, email addresses, faxes, and the hours to reach Rockler customer service for a specific concern. The page also features the option to browse the list of FAQs regarding ordering, thus aiding customers in resolving related issues through self-help. If the matter is sensitive, use the physical address of the company office available on the same page to mail or visit in person. For additional contact options, click Sign In on the homepage and enter your Rockler login credentials to access your registered account.

The Rockler corporate office is at 4365 Willow Drive, Medina, MN 55340. People arriving at this address must have a genuine reason, a sensitive concern, or a complaint to share with the business agents. Those seeking to discuss general queries can choose between visiting the office in person or seeking a solution via call or email. Individuals reluctant to share their personal or sensitive information online can also consider sending a letter to Rockler headquarters for convenience.

PissedConsumer Club

Contact Information

Rockler Website:

Rockler Help Center:

Corporate Office Address:

Rockler Woodworking and Hardware
4365 Willow Drive
Medina, Minnesota 55340
United States

Other Info (opening hours):

Customer Service / Ordering Help

Temporarily Reduced Hours:

Monday-Friday, 7:00am - 7:00pm CST

Saturdays, 8:00am - 12:00pm CST

More contact details

Fax:

1-800-865-1229

Summary of Rockler Customer Service Calls

30 TOTAL
CALLS
00:25 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Rockler?

Shipping and Delivery Question:

  • “Missing parts on order received.”
  • “To get the item that was not shipped with my order”
  • “Item not delivered”

Product/ Service Question:

  • “Purchase”
  • “Parts broken”
  • “Defective part”

Request for Information Question:

  • “Confirming my magazine subscription order”
  • “To check on an order”
  • “Check on order”

Return/ Replace Question:

  • “Return”

Cards Question:

  • “Gift card”

Other Question:

  • “Spare parts”
  • “Cannot get on to order”
  • “Item issue”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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