RockAuto, rude Racists, lied about messing up shipping, slow to refund
Paid for a part and shipping, RockAuto made a mistake and stopped shipment, then blamed Fedex, Having contracts with Fedex, My commercial account rep at Fedex was able to determine the problem was on RockAuto's end.Even though the part was returned without delivery to me, they still insisted on waiting 10 days to "Inspect" the part, which IF damaged would be an issue between them and the shipper, since it never made it to me.
Next they said they needed to hear from Fedex, which I had already determined was not at fault. After a few weeks they said it was "undetermined" as to where the problem was, another lie. Then they insisted on waiting to refund my paypal account another 3 business days, which amounted to 5 days.
Worst part is the customer service is rude and condescending, hassling me about my accent.These people are straight up racists,Including the CSR managers no one of Hispanic decent or color should enrich these bigots.
More Review Details
What I liked
What I disliked
- Refusal to fix their mistake
- Being lied to by customer service
- Reason of review:
- Poor customer service
- Preferred solution:
- Deliver product or service ordered
- Monetary loss:
- Product or service
- Break Master Cylinder Hydro Booster
- Review category
Author wants to be contacted by the company. Learn more ›