Rockauto - Poor Dayco timing belt kit quality - no help from so-called customer service

65 of 185 Rockauto reviews

Bought Dayco timing belt kit WP199K1AS, as it had gaskets/ oil seals other kits lacked.Installed all seals and parts; after less than 2 weeks,the engine jumped timing, shutting down the engine and necessitating a tow at 10:00 in the evening.

The cause - water pump pulley sheared off, trashing timing belt! Tried to return for refund, but customer service adamantly insists ALL parts must be sent back - including the already installed oil seals/gaskets not associated with failure!

Sorry, not tearing down engine again and leaving me without transportation to get refund for a rather mediocre kit, unless they're willing to overnight better quality parts and pay for the labor in removing the (presumably) good parts.Now I know better.

This review is a subjective opinion of a user.
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  • What I liked
    • Information on website
    • Price
  • What I disliked
    • Customer service terrible

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$70
Product or service
Dayco Wp199K1As
Review category
Equipment
review #830824

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65 of 185 Rockauto reviews

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