Contact ROBINSON Customer Service

Like ROBINSON's contact numbers, a list of emails is available to reach company agents in different departments. Clients seeking to consult on claims can write to compliance@tui.com. To relay your complaints or feedback to the legal department, email dpohotels@tui.com during working hours. Those requesting app support can share their issues and concerns at online@robinson.com. For membership assistance, use stars@robinson.com or online@robinson.de to reach the relevant department. ROBINSON's email address, international.service@robinson.com, is available for international clients to contact for customer service. Consumers can also use internet.service@robinson.com for similar purposes.

Users seeking in-person assistance with their issues and complaints can contact the company headquarters, ROBINSON Club GmbH, directly at Karl-Wiechert-Allee 23, Hanover, Niedersachsen 30625, Germany. When visiting the ROBINSON address, they must confirm the agent's availability to avoid any inconvenience. Clients can also send written correspondence to the corporate office for safe and effective communication if an in-person consultation is not possible.

The hours for consulting ROBINSON's customer service team on weekdays are 10:00 AM to 6:00 PM. Since the service center is closed on weekends, in-person assistance is not available. Therefore, users seeking to resolve their problems during that time can either browse the self-service resources on the website or submit an online request for a follow-up during business days.

The option to contact company representatives via ROBINSON's chat is not available. However, clients can seek assistance with their queries and complaints via other online alternatives. For instance, ROBINSON's website features a Contact Us page listing the company's official helplines, email addresses, and self-service resources for assistance. Users can also submit their issues and inquiries via ROBINSON's contact form on the same page. Regardless of the method they use, it is essential to consult the agents during customer service hours.