Washington, District Of Columbia
15.8K views 125 comments

Roadrunner sports automatically renews your VIP membership for $24.99 the following year.I purchased shoes last year and joined to save the shipping.

I was surprised to see the renewal charge on my credit card bill this month. The info on the site currently says "The $1.99 price is a first year introductory special. Annually the Club renews at $24.99." It does not state that the renewal is AUTOMATIC.

I read through the link where it said I could 'read to my hearts content' about the program and can't find anything about automatic renewal.Check your credit card bills and bank accounts.

Review about: Vip Club.

Review #231497 is a subjective opinion of a user.

PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Roadrunner?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Ticked off in Atlanta
Atlanta, Georgia, United States #1295788
This a rip-off scam. My credit card was charged $27.99 without my authorization. I purchased a pair of shoes from them over a year ago but never knowingly agreed to a recurring membership charge. I called to complain; they said they would reverse the charge. We'll see.
Anonymous
#1294573
I just saw it today debited on my checking wtf!!!
Alex
New York, New York, United States #1292169
They charge me 29.99 without permission for a membership renewal.
They send mails every day with the same today is the last day to …
SCAM
This is a scam & the only thing I'm surprised at is that authorities are not investigating OR this has not made the news.When you buy shoes, you also agree thru the fine print to a $24.99 or $27.99 VIP membership that supposedly you can cancel at any time.
So the first surprise is the charge that shows up annually. And RoadRunner is hoping you won't notice & they roll the $24.99 or $27.99 charge forever. The fun begins when you do notice and this is how it goes: 1) You call them to cancel & RoadRunner's customer rep says they cannot find any record of any purchase & simply to call your credit card company & cancel through them b/c it must be their error; 2) You call the credit card company & they cancel the charge pending the investigation of the charge; 3) When the Credit card company calls RoadRunner VIP, they actually provide the credit card company with supporting documentation & an explanation of the charge and further state when the membership was purchased, I was advised that it will renew automatically. In addition, when the Credit card company sent me the documentation that RoadRunner sent them supporting the documentation, I noticed that they had changed our address as well as ONE digit in the last 4 digits of our phone number -- likely to make it more difficult to track; 4) FURTHERMORE -- they tell the credit card company that they (I'm reading right off the letter) "do not see any attempt of canceling the membership." An absolute lie.
5) The Credit card
... Show more
Mel Stephens 99615
to SCAM Alaska Peninsula Nwr, Alaska, United States #1302358
I fully agree. In my case I notice the unauthorized charge in the spring of 2016 and notice Roadrunner in writing (by USPS) that (a) I wished to discontinue my VIP membership (which I had never knowingly signed up for) and (b) that it was "NOT authorized to charge ANY credit card in my name for ANY membership fee or for any other purpose."
The result: Roadrunner simply ignored the letter and, in February of this year, once again charged my credit card for a VIP membership fee. When I complained to the BBB, it claimed never to have received my letter. It did then refund the fees for both 2016 and 2017 but it is quite clear to me that it has every intention of continuing this fraudulent practice with respect to less troublesome customers.
Rebecca
#1283146
Just happen to me im very upset
Anonymous
Kingston, Ontario, Canada #1252686
RRS*ROADRUNNER VIPCLUB 800-901-9207 is a scam.
They will charge your credit card and have no record of your address. Therefore making cancellation a very annoying and confusing process.
This is brilliant scheme - ensuring years of membership without you even knowing.
Anonymous
Edmonds, Washington, United States #1238155
I had a charge for $27.99. I called, waited about 10 minutes, and they said they will reverse the charges. 95% of the time, i never sign up for memberships even if there is small discount, as i am against these types of scams, so i don't think i would have signed up for this one. but i'll wait and see if they take the charges off. i do worry about another year from now....
Anonymous
Huntington Beach, California, United States #1236805
I never even signed up and saw a charge for 44.95.
Anonymous
Saegertown, Pennsylvania, United States #1234443
I have had the same problem. What a terrible way to rip people off

You May Also Like

"i file a paypal claim 10-8-2011 gainst the seller rpman22 from ioffer who i paid $49.96 for two bicycle racing jerseys...on 8-23-2011...seller states shipping in 9-16 days....i emailed the seller..." Read more
"In February of 2013 we ordered an AudioStrider 990 Pro Elliptical directly from NordicTrack.com. It is a nice machine it seems, but ours was ENTIRELY DEFECTIVE and in the..." Read more
"I wish I had read these reviews before ordering from them. I do NOT think they're posted by competitors - I believe they're real people (like me) who have..." Read more
"I recently bought a Pro Dunk Hoop, and the powder coat is already faulty. I even upgraded to their rust armor. DO NOT BUY FROM THIS COMPANY! Even..." Read more
"Run away from this Company! This is a very very dishonest group. I was to receive a ready to run complete engine from a 1974 Wagoneer it was to be..." Read more
"We took our dog to Petco Clinic in for her rabies immunization. That night she began to cry out in pain, she wouldn't jump up on the bed, wouldn't eat..." Read more
"I was told to wait for my battery order to arrive by the seller. order was valued $713USD The seller went into radio silence, would not reply to emails or..." Read more
"We have had our new "luxury" 5th wheel for 4 years and have had over 40 issues. It has gone back to Indiana to the factory 3 out of the..." Read more