Rite Rug - Grout problem on flooring

15 of 50 Rite Rug reviews

I would advise you to shop elsewhere.Rite Rug has great sales people but their customer service is terrible.

We had trouble with our grout cracking. They sent a repair person out and he looked at it and was in awe of what it was doing he said he was going to call the manufacture to find out what he could do. When he got back to the office he told the installation manager their was nothing wrong with the floor. I then got upset.

They then sent an inspector out and from his report they came up with a conclusion that it was our under floor which they installed to be the problem. When I called the inspector he told me he said nothing like that in the report.

They destorte the truth.They then came and partially repaired the grout I now I have a $3000.00 floor that looks like ***.

This review is a subjective opinion of a user.
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  • What I liked
    • Sales force
  • What I disliked
    • Customer service
    • Cheap installation job

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
$3000
Product or service
Rite Rug Tile Flooring
Review category
Furniture and Decor
review #772513 by

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