Rise Broadband forces payment of cancellation fee when they didn't provide service
August 1st, I installed service with Rise Broadband and agreed to up to 15 MB download speed.
Within first week, service fluctuated and speeds never exceeded 2 MB download. Contacted Rise and they wanted to charge me to have a service tech come out. After arguing that I should not have to pay for a service call, they sent out a tech.
New tech installed satellite higher to get a better position on the nearby tower.
Same week, internet fluctuated in and out and speeds less than 1 MB download. Numerous calls throughout the month of August always getting a new help ticket request with no resolution.
By the 35th day, I was fed up with not being able to do my daughter's homework online and I called to cancel. They told me I was past the 30 day money back period and that I would have to pay a cancellation fee if I cancelled. Said that they don't guarantee speeds.
I felt like I didn't have a choice so I continued service.
Second whole week of September nothing but three days of outage followed by same intermittent service with speeds less than 2 MB download. Called today to cancel and they again refused to waive cancellation fee because I am past 30 days although I had an open help ticket during most of the 30 day period.
$250 cancellation fee I must pay because they can't provide the service that I was paying for. I feel completely ripped off. I would not refer this company to anyone. How can you force your consumer to pay a fee to cancel a service that never worked?
More Review Details
|Value for money|
|Exchange, Refund and Cancellation Policy|
What I liked
What I disliked
- Criminals happy to defraud people
- Bad experience with the customer support service
- Cancellation policy
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