Contact Rhode Island Energy Customer Service

There is no Rhode Island Energy email address. However, there are many other ways to contact Rhode Island Energy besides using the phone. You can personally visit the Rhode Island Energy office. You can also use the self-help information on the company's website. Another popular way to make contact is to message the team directly on social media or connect to the global community with, for instance, Twitter, Facebook, or Instagram. For updates, check the Rhode Island Energy blog.

Customers are welcome to make appointments to visit Rhode Island Energy headquarters for complex concerns. The corporate Rhode Island Energy office is located at Narragansett Electric Company d/b/a Rhode Island Energy, 280 Melrose Street, Providence, Rhode Island 02907, United States.

For normal customer service, including collections, Rhode Island Energy's hours are Monday through Friday from 8 AM to 7 PM. You can call customer service during these hours or visit its offices. For the convenience of customers, collections can also be done on Saturday from 9 AM until 5 PM. Despite the official hours, the company's technicians are available 24/7 for emergencies.

The Rhode Island Energy website is crucial to the company's customer service. When you click "Contact Us" on the website, you can access all the various contact numbers. You also have direct links from its website to online informative content. You are, for instance, shown how to read your bill and understand bill terminology and charges. Customers can also find a payment center near their homes where they can pay their energy bills in cash for no fee. Anyone can report street-light outages and energy theft via the website.