Retro Fitness Scam!! Billed FOREVER and IMPOSSIBLE to cancel!!!

178 of 193 Retro Fitness reviews

They are an absolute scam and stay FAR away! These practices (are)/should be illegal to the full extent. They require 60 days notice to cancel in which case they still continue to bill/charge the card you have signed up with them.

We called to cancel membership with them and they stated we need to send a letter to an address (no fax, calls, emails, only a letter) stating name, account, reason to cancel. We sent this letter and got no notice from them since. When we called to check 2 weeks later why we haven't heard anything, they stated that they REFUSE to look at anything unless it is sent certified mail ONLY!! They did NOT state this originally. So we sent certified mail to them and they got back to us another 2 weeks later stating that the "reason" (any reason) has to have PROOF with it. We asked what they mean by proof so in our case, we moved; they required a untility bill. So we sent a copy of our utility bill via certified mail (3rd letter sent out), and when we contacted them for status on the cancelation, they now require a SECOND utility bill, AND a copy of our driver's license.

So thats (1) Utility Bill (2) Utility Bill- 2nd (3) Driver's License. This is assuming the first thing you do when you move is to update your driver's license and dish out ridiculous fees and change your insurance right away.

At this point, I don't think I want this fraudulent company having a copy of my driver's license on file. After sending them this information, will take 2 weeks for them to process (in addition to all the other time spent with them); once a CONFIRMATION for the cancelation has been approved, at THAT point it is 60 days of billing continued.

AFTER the 60 day period, they will continue to charge you and come up with additional excuses why the cancelation is not sufficient. They will continue to bill you FOREVER!!!!!! You need to report fraud on your card, and get a new card and stop all old payments!

WARNING, if you cancel your account that they bill to, they will continue to charge you indefinitely to the same account even if it is closed! (and it will go through). In addition, even after you cancel your credit called, they will continue to bill for the ongoing months and send the account to the worst of collections agencies!!!


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Product or service
Gym Membership
Review category
Fitness Centers
review #285171
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Helpful? 29 Yes 29 38 No 38
Had the same issue 12 Yes 12
178 of 193 Retro Fitness reviews

Sep 12, 2016 #1211512

I want to cancel out the personal trainer.

0 0 Reply

Oct 14, 2015 #1048196

Its totally wright they are try to over charge

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Aug 19, 2015 #1021995

same thing happened to my wife and myself, except we were told by an employee who no longer works for Retro Fitness that we were not entering into a contract. We sent them a certified letter and the response from them was that they were denying our cancellation request. In any case we will have a lawyer check into this business practice.

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Aug 19, 2016 #1201200

Any update? There seriously needs to be more of a spotlight shined on these company policies. I've been writing reviews wherever I can about retro fitness. I think it's about time that they answer for their fraudulent practices.

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Not so happyfish

Jan 27, 2014 #778721 Neptune City, New Jersey, United States

Mike Lewis please provide us all with correct information to cancel our memberships. If there is this much trouble we should all be set straight on how to do it. I have read the contract and see what to do, but there is also another letter from ABC that says to send it to them. Please set the record straight and give us the proper information to cancel our memberships.

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Dec 24, 2013 #763430 New York, New York, United States

Retro is a total scam and that's why so many of there gyms are closing! I paid in full the first day I signed up and did everything I had to do to cancel (certified letter 2 months prior) and they still have a collection agency calling me. It is a TOTAL scam, stay far away!!! :x

4 0 Reply

Aug 06, 2013 #694890 Woodbridge, New Jersey, United States

Good Marketing startegy, $19.99, but you end up in paying 300$ for sure when you cancel your membership. *** agreement, you dont get agreement at all. But they always say as per agreement... Dont go there.... Worst gym and customer service in the world. They look only for money and dont care about anything else. If you say threadmill is not working, no one will listen to you. but if you order smoothie or if you need personal trainer- they will come to your home also to serve you. Manager- Dominic- You can meet Mr.President also but you dont get his appointment , even if you had one it is going to be nightmare. He never on time and dont keep his word for the appointment. I schedule 5 times appointment with him. Not even one(1) time he make it to meet me. Whenever i go to meet him "everyone had some classes to say this" Dominic is on his way and driving. he will be here anytime. I am totally unhappy about this place, if you have money and want to spend- Please consider this gym(not a gym)- TIme pass place. pls drop me an email to - if you need more details

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Mar 21, 2013 #626380 Naples, Florida, United States

F-ing ridiculous that it takes 60 days to cancel a membership.
I hope they go out of business.

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Sep 26, 2012 #547359

Impossible to cancel

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Aug 02, 2012 #523120


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Aug 02, 2012 #523118

cancel your credit card or close the checking account and do everything that I described below.

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Aug 02, 2012 #523115

I forgot to mention that I sent a copy of all correspondence to both Retro Fitness at their main office, and ABC financial "certified mail" I never dealt with the gym it self.

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Aug 02, 2012 #523111

Hi I actually had no problem, you just have to be sure that you do the right things in the right order. I got my education by reading all of these blogs. I first cancelled my aug renewal "membership" with retro fitness and abc financial. I then paid in full to the end of my contract in full and requested that my financial obligation be satisfied with my check for the entire amount . You can call their number and get you total amount due. I still have the right to use the gym if i wanted to until my membership is up, but I did get an email stating that my account and membership were being canceled.

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Debra Nickollof

May 22, 2012 #483833

Cancelled my membership at Moorestown NJ location beginning March 2012,
still being billed. Now being told that my membership was transferred to the Cherry Hill location because I visited the place once and need to take my problem up with them. Cherry Hill claims Moorestown transferred my account instead of cancelling it and need to deal with Moorestown. An employee told me it will never be cancelled and I need to close my checking account and open a new one.

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Absolute Scam

Apr 17, 2012 #467431

I tried to cancel my membership last September like many of you. They made me send a certified letter to ABC Financial in Arkansas to cancel. I just realized today that they have been billing me the entire time. I called ABC Financial who stated they dont have the authority to cancel the membership and told me to call the gym in my area that handels the billing. I confirmed that ABC financial had received my letter in October. The manager at retro called me back today stating that they will count 60 days from October when my letter was receieved and refund January to present. ABSOLUTE BS.

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Tish Thompson

Apr 11, 2012 #464451

@Mike Lewis, you must work in a gym. I have proof of cancellation and Retro STILL continues billing me for one of my memberships. I just received an email 8 minutes ago from the GM FINALLY agreeing to cancel the second membership.

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Mar 29, 2012 #457517

I sent the required certified letter to cancel my membership and they are still billing me. They have no record of my letter, and just keep giving me a hard time. Total BS. They advertise month to month, but I have yet to find a member who pays this way. I have never had a membership that i had to cancel in this manner. I'm calling the BBB.

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megamass 5

Mar 16, 2012 #450239

Funny how Mike Lewis has a comment on every post, sounds like he works for retro or billing company, i too had same issues after moving, utility bills, drivers license, send it certified mail after that wasnt stated originally, and i utilized gym 5 days a week Mike, i tanned, i did spin classes, im 6'1 200, tell me to get off the couch and move around !! the company is a lil shady, but having worked out at gyms for almost 20 years most of them are

1 0 Reply

Feb 18, 2012 #432389

Ive cancelled my subsciption 3 years ago and am getting billed to this day. Ive written to the main office but no reply.

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Mike Lewis

Feb 04, 2012 #422718

Guess what you dopes; you never really cancelled, did you? Other wise they wouldn't still be billing you. Wake up people and stop complaining for your own mistakes! Take responsibility for you actions!!

0 11 Reply

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