Campbell, California
0 comments
100% full Not resolved

Worst online company we have ever dealt with. WARNING! Do not order anything from this company. We ordered replacement Surface RT Screen from them and the *** in the warehouse with initials JL did not wrap it properly. One edge of the screen was not protected and was in contact with the inside of the box. The screen arrived damaged and unusable. It was clearly their fault.

Related: RepairsUniverse - Rotten Returns Policy

We contacted customer service and they asked for photos. We sent the photos and a week later they responded that they did not get the photos. We resent the photos and another week went by and they asked for more photos. Just a run around. Finally they said the operations manager would call to apologize and arrange for a new screen. WRONG! Sergio M. called and said they refuse to send a replacement or issue a refund. Sergio M. was polite but just kept repeating that they refuse to stand behind their product. For all we know the screen was packaged damaged.

We are filing a claim with the credit card company.

IF YOU WANT TO AVOID THIS HASSLE, DO NOT BUY ANYTHING FROM THEM.

Review about: Screen Replacement.

I didn't like: Return policy lies, Advertise as brand new but sell used, Quality, Everything else.

Review #851800 is a subjective opinion of a user.

1.5
Value for money
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
PRODUCT OR SERVICE Phone Screen
Reason of Review / Monetary Loss Poor customer service / $60
Preferred solution Deliver product or service ordered

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