Campbell, California
0 comments
100% full Not resolved

Worst online company we have ever dealt with. WARNING! Do not order anything from this company. We ordered replacement Surface RT Screen from them and the *** in the warehouse with initials JL did not wrap it properly. One edge of the screen was not protected and was in contact with the inside of the box. The screen arrived damaged and unusable. It was clearly their fault.

We contacted customer service and they asked for photos. We sent the photos and a week later they responded that they did not get the photos. We resent the photos and another week went by and they asked for more photos. Just a run around. Finally they said the operations manager would call to apologize and arrange for a new screen. WRONG! Sergio M. called and said they refuse to send a replacement or issue a refund. Sergio M. was polite but just kept repeating that they refuse to stand behind their product. For all we know the screen was packaged damaged.

We are filing a claim with the credit card company.

IF YOU WANT TO AVOID THIS HASSLE, DO NOT BUY ANYTHING FROM THEM.

Review about: Screen Replacement.

I didn't like: Return policy lies, Advertise as brand new but sell used, Quality, Everything else.

Review #851800 is a subjective opinion of a user.

1.5
Customer service
Value for money
Product or Service Quality
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Phone Screen
Reason of Review / Monetary Loss Poor customer service / $60
Preferred solution Deliver product or service ordered

Had an Experience with RepairsUniverse?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

" So I was at Walmart on Sunday morning and purchased the XBox One bundle package with Call of Duty. When I got home and opened the box, which was still..." Read more
"I was starting my very first FPV (First Person View) micro quadcopter project and I was looking for cheap components, since I was a complete noob in the matter. I..." Read more
"I will give my opinion of the last purchase I made in this store Buy 2 phones the 2 are original. Buy them at an excellent price with a promotion...." Read more
"Without a doubt this is the best of all, I can follow my request from the purchase to the arrival in my residence, without mentioning that the website have an..." Read more
"We purchased a 2009 Coachman Chaparral and from the first walk through before committing to the purchase we expressed concern over a large amout of Lady bugs inside we were..." Read more
"The item I ordered don't look like what was in the bag. This place should be out of business. I placed this order back in March the very begin and..." Read more
"Had to uninstall old part to get to problem......could not tell that the part that was sent did not fit.....had to open package...now we find out that an opened package..." Read more
"I ordered a Wacom Bamboo medium CTL-671 for RM405 from seller 77mobile. A Wacom Bamboo SMALL worth RM 250 arrived. I sent it back and asked for refund. I need..." Read more