RepairPartsPlus - 23 days for them to respond to support email

5 of 10 RepairPartsPlus reviews

I believe they sent the wrong adhesive for the Droid glass/digitizer my client purchased.I emailed them on Feb 16.

I received a reply yesterday - March 10th! All they replied with was their boilerplate return policy/procedures. No information about the adhesive was given. They actually suggested I take everything to a local repair shop!

I *AM* the f-ing repair shop!LOL.

I think that should tell anyone everything they need to know about this company.

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Customer service
Diversity of Products or Services
Website

  • What I liked
    • Website was good
  • What I disliked
    • No direct contact like phone or chat
    • Very slow email support response
    • Possibly sent an incorrect part in the kit

Reason of review:
Poor customer service
Preferred solution:
I would like them to answer the question about the adhesive that was included. It seemed incompatible with the screen and LCD. If they sent the wrong thing, I want the right adhesive. If they sent the right thing, I would like instructions on proper use.
Monetary loss:
$10
Product or service
Motorola Droid Razr Maxx Replacement Parts
Review category
Gadgets and Accessories
review #806807

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5 of 10 RepairPartsPlus reviews

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