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Contact Renogy Solar Customer Service

Renogy Solar Phone Numbers and Emails

Customer Service Number:

  • (909) 287-7111
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Renogy Solar Emails:

Customer Service
onlinestore@renogy.com
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How to Contact Renogy Solar?

Most Popular Number:

(909) 287-7111
Total calls: 48 Issues resolved: 3 Last call: Nov 22, 2024
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PissedConsumer Reporter

The Renogy customer service phone number 1-909-287-7111 is the only published helpline active to contact business agents between 8:00 AM and 3:00 PM from Monday to Friday. Customers can call the Renogy phone number to discuss queries regarding sheds, sailboats, and farms. Those seeking information regarding residential grid ties, power management, off-grid homes, and tiny houses can also use the Renogy contact number to call or message the agents. Contacting by phone is also best for questions regarding dealers, affiliate programs, ambassadors, and specialist discounts. Users seeking off-grid solutions for businesses and those with shipping, warranty, and return issues can call the Renogy customer service number for efficient assistance between business hours. Consumers can also use this helpline as the Renogy tech support number for troubleshooting, contacting the service center, and resolving issues with the DC Home app.

Customers seeking to contact Renogy technical support for assistance with issues regarding online business or applications can use the email address onlinestore@renogy.com to write to them. The company has also published the email support@renogy.com to consult Renogy customer support for general queries and concerns. Emailing the business agent is best for general issues that do not require sharing personal or sensitive information. However, if the matter is critical, send a letter to the Renogy address instead of sharing it via email.

Customers reluctant to discuss their issues online can arrive at the company headquarters, Renogy, at 5050 S Archibald Ave, Ontario, California 91762, United States, to seek assistance from Renogy customer support. That would ensure safe communication and better solutions to their problems. Visiting the Renogy location is also best for sharing complaints regarding customer service. However, if the issue is general and can be resolved by phone or email, you must consider those options for convenience.

There are multiple options to consult Renogy tech support via the official website. The first is to click Contact Us to get directed to the Self-Service page. Consulting the Self-Service Center will help users resolve their issues through the available product details. Another option is to contact Renogy technical support via live chat. Clicking that option on the homepage will direct you to the chatbot available to assist with general queries and concerns around the clock. Customers can benefit from this feature or consult the company agent between 6:00 AM and 5:00 PM PT for help. You can also click Submit a Case to send a message to Renogy customer support at any time and wait for 24 hours to get a reply. Those using this option to send a product back for testing might have to wait around two weeks to complete it. Other options for contacting the business agents online include calling the Renogy phone numbers, following the links to their social media platforms, or downloading the company application through the link featured on the same page.

Renogy Solar Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    77% phone 23% email
  • The best phone number to call Renogy Solar is 9092877111.

  • The longest wait times are on Monday and Tuesday, while the shortest are on Sunday and Saturday. The average call time is 1 minute.

  • People call Renogy Solar mainly because of product/ service, request for information, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

Renogy Solar Website:

Renogy Solar Help Center:

Corporate Office Address:

Renogy
5050 S Archibald Ave
Ontario, California 91762
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 3:00pm

More contact details

Renogy Solar Rating Based on 4 Reviews

Rating details

1.1
more details
Customer service
Product or Service Quality
Reliability
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Renogy Solar Customer Service Calls

48 TOTAL
CALLS
00:34 AVG CALL
DURATION
19% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Renogy Solar?

Product/ Service Question:

  • “Warranty registration”
  • “Battery”
  • “Connecting”

Payments and Charges Question:

  • “Billing says my address is invalid”
  • “Not charging lithium batteries”
  • “Adding panels and charging controllers”

Request for Information Question:

  • “To discuss my solar needs for my rv”
  • “Questions about my set up”
  • “Tech support”

Shipping and Delivery Question:

  • “Products not shipped”
  • “I think I've been scammmed re shipping”

Activation/ Cancellation Question:

  • “Cancel/amend order before shipping”
  • “Cancel order through Amazon”

Return/ Replace Question:

  • “Need to return item unopened”

Other Question:

  • “Info rajout batterie”
  • “Incomplete order”
  • “Inverter malfunctioning”

Compare Renogy Solar Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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