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Updated by user Jan 01, 2022

Since I started this on your site (pissedcustomer) I have emailed them again and once again reply... A phone call to the company put me on hold and never came back...

Called again and no answer... How can they get their product back and keep my refund, can someone explain that to me? I'm thinking of calling the BBB in their county or getting an attorney but that costs more than I can get back... I appreciate any help in this matter...

Thanks Again for Your Time! Lawrence 1/1/22

Original review posted by user Dec 02, 2021

I've been waiting for someone to communicate with for another week or so... First, June 8th.

Jennifer assured me that this kit would fit my mower deck... On June 10-15 I phoned and Jennifer passed me over to Justin to look into if this kit I purchased was the right one... I called him back because he never called me back... This is still in June 2021...

I got his voice mail but never heard back... I purchased this kit to redo my mower deck this winter but we had a lot of rain and I couldn't mow so I started on my repair... "To my SUPRISE the kit would not fit" Now my return is after eBay's return policy, but reliableaftermarketparts.inc sent me a return shipping label that I ask for and shipped the kit back... Now I've been passed to Donnie and he seemed to want to help me...

After a couple of back and forth on the phone now Donnie wouldn't answer or return my phone calls! They have their kit back, now I want my refund back! I think I've been more than patient, the 30 days for my return should have been done way back in June 2021...

Through no fault of my own is this my fault, I was assured this was the right kit! Holidays are here and I could use my money...

Monetary Loss: $105.

Preferred solution: Full refund.

Reliable Aftermarket Parts Pros: Fast delivery.

Reliable Aftermarket Parts Cons: Slow refund.

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Hi Lawrence. Once again.

Thank you for your comment.

I am glad this was able to be resolved. - Reliable Aftermarket Parts

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