I rented a car from Sat 2/14 - Sun 2/15. the total charge was to be 117.50
I asked for an extension from 2/15 - 2/16
the charge came out to be another 117.50
I wound up paying 235.00 and my bank account showed 3 seperate transactions
I also was contacted the next day saying i had ANOTHER rental set up for 2/17
I contacted them and about the situation. he never confirmed nor denied that a false rental was set up. thus began the questioning of the extra charge. i recieved the run around for 1 week.
I asked to be put in contact with supervisor.
who took me on another weeks worth of run arounds. explaining in a very contradictory manor why i was charged for 4 days worth. tho i only had the car for 2 days 9 hours.
i made another quote for the same time frames that i rented before.
and sure enough the cost would have been 176.25. exactly 58.75 LESS than what i was charged.
I pointed this out. and she still gave me the run around. the reasoning being that the EXTRA 3 hours on the initial rental and extra 6 hours on the extension both constitute 1 whole day each.
before she even said this though she stated that Relay rides doesnt take into consideration hours..
i found her reasoning SUPER confusing.
bottom line here is they refuse to give my money back. and refuse to see the contradictions in their own protocol. i feel like ive been talking to someone who has their fingers in their ears, eyes clamped shut and is shouting "LALALALALA CANT HEAR YOU!!"
Renters...BE WARY. this is a company without true morals it seems.
The costumer service agency is not helpful at all.
why wouldnt there simply have been 2 charges on my account for 117.50 instead of 3 charges? why is there a difference in cost between renting the car for 3 days vs renting for 2 and asking for 1 day extension. the time frames are the exact same.
im only out 58.75. but this is a clear sign of bad business practice and people should know that they do this.
More Review Details
What I liked
- I liked dealing with the owners
What I disliked
- Some of the terms and conditions
- Customer service
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Car Rental
- Review category
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