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Contact Reef Customer Service

Reef Phone Numbers and Emails

Toll-Free Number:

  • (844) 500-7333
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Reef Emails:

Customer Service
Media
PR Inquiries
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How to Contact Reef?

Most Popular Number:

(844) 500-7333
Total calls: 50 Last call: May 30, 2025
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PissedConsumer Reporter

Reef customer service phone number is 844 500 7333. The customer care department is available during the operation time. The support number allows you to talk with the specialists and find the methods to tackle the issue of your case. You can explain the situation to the support department and ask additional questions. The representative will provide you with the instructions or call back later.

Reef email address is consumercare@reef.com. The Reef customer service email exists to allow customers file the written requests to the support managers. You can draft the letter, indicate the details of the issue and attach relevant files. When your application is connected to a specific order, fill in the number. In case of a media connected question, tend to the email pr@reef.com.

Reef address is 5935 Darwin Court Carlsbad, California 92008 United States. The corporate address places the leading department of the company. The mailing address of the company is
2290 Cosmos Ct. Carlsbad, CA 92011. Send the letters to the office when you want to file the claim or complaint.

Reef hours are Monday through Friday from 9 a.m. to 6 p.m. EST. On weekends the support members are not available. To reach the bilingual Reef customer service tend to the contact methods Monday through Friday from 9 a.m. to 5 p.m. EST. The exception are Tuesadays and Fridays when the business hours are from 9 a.m. to 1 p.m. EST.

Reef website offers to review the frequently asked questions. The icon to review the chapter you can find in the Contact Us section. The Reef live chat is unavailable. When you want to receive the callback from the support members, indicate it in the email letter.

Reef Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    83% phone 17% email
  • The best phone number to call Reef is 8445007333.

  • The longest wait times are on Monday and Thursday, while the shortest are on Sunday. The average call time is 6 minutes.

  • Be prepared for the call as Reef may ask you for the following information to identify you as a customer: first and last name.

View full overview ›
PissedConsumer Club

Contact Information

Reef Website:

Reef Help Center:

Corporate Office Address:

Reef Lifestyle, LLC
5935 Darwin Court
Carlsbad, California 92008
United States

Other Info (opening hours):

Hours:

Monday – Friday: 9:00am - 6:00pm EST


Mailing Address:

2290 Cosmos Ct.

Carlsbad, CA 92011

More contact details

Reef Rating Based on 9 Reviews

Rating details

1.2
more details
Price Affordability
Delivery Service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services

Rating stats

Rating trend

How Good is Reef's Customer Service?

Calysta Vng
Calysta Vng
Feels Disappointed | Sep 15, 2023

No happy at all

Read full quote
Gabriela P Iaq
Gabriela P Iaq
Feels Disappointed | Sep 01, 2023

Customer service was incommunicado for over three months. Only after involving Pissed Consumer they seemed to answer almost immediately.

Read full quote

Summary of Reef Customer Service Calls

50 TOTAL
CALLS
05:46 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Reef?

Return/ Replace Question:

  • “Change size of shoe”
  • “Exchange”
  • “Return”

Shipping and Delivery Question:

  • “Q,shoe size and with”
  • “Change size of shoe”
  • “Shipping”

Product/ Service Question:

  • “Problem with my return”
  • “Defective”
  • “Problem with sandals; no response to email/photos sent”

Request for Information Question:

  • “I have a question before I order”
  • “Need assistance”
  • “No email response”

Payments and Charges Question:

  • “Credit”
  • “Ineed an new battery charger for a reef goliath four wheel mobility scooter”

Activation/ Cancellation Question:

  • “Canceled Order”

Cards Question:

  • “Cant put in credit card for parking”

Other Question:

  • “20% off at checkout”
  • “Order problem”
  • “Issue with shoes.”

Compare Reef Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Sanuk
stars-rating-fill
2.0 out of 5
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