I purchased a pair of Reebok basketball shoes for my daughter.She wore them for five practices, and they began coming apart at the soles.
As a result, they were hazardous for my daughter to wear. I contacted Reebok several times and even sent pictures and a copy of the receipt. Their resolution was to give me a 25% discount on my next purchase. Big deal!
That meant that I would have to spend even more money to purchase my daughter a new pair of sneakers. With all of the brands out there, Reebok should feel fortunate that I chose its brand.
My entire family has a pair of Reebok sneakers, but Reebok is now at the bottom of my list because of its greed and terrible customer service.I should note that I dealt with a friendly customer service agent, but she was able to do VERY little.
More Review Details
|Product or Service Quality|
- Reason of review:
- Damaged or defective
- Preferred solution:
- Send me a new pair of sneakers--No questions asked. I have already wasted enough of my time and resources on this.
- Monetary loss:
- Product or service
- Basketball Shoes
- Review category
- Footwear and Clothing
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