Purchase a Red Sea Max 130D setup retail $1300 about a year ago.Just a week ago I setup the tank added sand, rocks and water.
For the first time. Three days later the tank crack and water gushing everywhere. Contact Red Sea located in Texas, got the run around from there customer service.
They finally said they will replace the tank only, but I had to pay for the shipping freight charge of $235.28 because I could not provide a receipt of purchase.This is totally absurd and ludicrous that a known company that has been around for years, treat customer like this.
More Review Details
- Reason of review:
- Poor customer service
- Preferred solution:
- Deliver product or service ordered
- Monetary loss:
- Product or service
- Aquarium 130D
- Review category
- Pet Stores
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