Contact Red Energy Customer Service

Red Energy email for general inquiries about the company is info@redenergy.com.au. If you need to contact the customer service department, shoot a note at enquiries@redenergy.com.au.
Do you need to contact the company regarding legal issues? Send an email to consumerdatarightinquiries@redenergy.com.au.

The company is headquartered in East Richmond, Victoria. Consumers who seek to get in touch with the company by post should send their correspondence to the following Red Energy address: P.O. Box 4136, 570 Church Street, East Richmond, Victoria 3121, Australia. If the issue is urgent, it’s better to address it by phone or email.

Red Energy customer service representatives are available Monday through Saturday. On weekdays, the support team can be reached from 8 am to 8.30 pm AEST while on Saturday the hours of operation are from 9 am to 5.30 pm AEST. Please note that statutory holidays affect the usual schedule, and the company is closed on New Year’s Day, Australia Day, Good Friday, Easter Saturday, Easter Monday, Anzac Day, Christmas Day, and Boxing Day.

While there is no Red Energy live chat available, consumers can submit their inquiries via an online form on the company’s website. To complete the form, go to the “Contact Us” page and follow the steps in the “Make an online enquiry” paragraph. After you complete the form and submit it, one of the team members will be in touch with you.