Chester, Virginia
0 comments
Not resolved

Update by user Jun 11, 2015

They came out 2 days ago and finally saw that our tub was leaking and because of the leak it shorted out our audio BUT they have promised to fix it. Now our lounger side jets don't work.

Original review posted by user Jun 05, 2015

Having the same problem with lights and audio.It worked fine for about 2 months and then the lights started flickering and then audio cut off and wouldn't work.

Related: Rec Direct - Waranty & Customer Service

Then we had a problem with it leaking water. When the service guy came out I was inside and he knocked on the door to ask me about my audio problem. I couldn't remember which connection I had been using for TWO MONTHS and only had 2 to choose from not to mention my 17 yr old daughter who knows her electronics.. But all of a sudden it magically worked again.

He then claimed claimed the leak was due to my husband not securing the plug when we refilled it and wanted to charge $130.00 for a service charge. My husband refused to pay it because everyone at one point could connect to the hot tub via bluetooth and then nobody could. Wally in the Fredricksburg office basically said it was because of our stupidity that they had to send someone out and he was voiding our warranty because we were refusing to pay. WELL two days later we still have water build up around the hot tub and now you can litterally hear it leaking sometimes from inside near the motor!

Our audio still doesn't work again and the lights flickered and briefly shut off before the radio cut off. I don't think they can blame our "stupidity" on this one! We've been calling since the beginning of May and Wally "claims" he came out may 22nd and there was no leak. I'm a stay home mom and don't go anywhere during the day how the *** did I miss him?

And why is it STILL leaking? It's not worth the discount to put up with this hassel!

To anyone else going to use this company, make sure your documenting everything with pictures and witnesses.My name is Sarah Maitland from Richmond, Va by the way..

Review about: Hot Tub.

Review #646050 is a subjective opinion of a user.

2.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Warranty
Price Affordability
Diversity of Products or Services
Product or Service Quality
PRODUCT OR SERVICE Rec Direct Hot Tub
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Not specified

Had an Experience with Rec Direct?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Pfister - Let me tell you what happened.... Pfister "For the last 10 years I have had a Pfister kitchen faucet. Very happy with the way it looks and the way it workED. One day, 3 weeks ago, the..." Read more Rec Direct - Dr. Wellness Spa/Prozone Salt System - DON'T BUY THIS Rec Direct "RECDIRECT IS TERRIBLEI must caution everyone against buying the Prozone Salt System for your spa. Recdirect pushes this on you as a one stop shopping system for eliminating chemicals..." Read more Coast Spas - Problems blamed on water issues Coast Spas "I am a certified recreational water care expert. I have a science degree and 25 years of industry experience as a hot tub dealer. When I read many..." Read more Hayward Pool Products - Why is everyone complaining? Hayward Pool Products "I am in this business for 27 years and all I do is service and repair of pool and spa heaters. Correct sizing, installation and proper annual maintenance will insure..." Read more Interstate National Dealer Services. Inc. does not honor their extended vehicle warranty contracts Interstate National Dealer Services "In Feb of this year I purchased a used 2008 BMW 550i. The dealership offered an extended warranty through Interstate National Dealer Services (INDS, Inc.), I opted for the Copper..." Read more Indoobestsellers steals your money! Indoo "I ordered a book april13,it was SUPPOSEDLY shipped on the 14th! I was told 7-14 days and it NEVER showed! I complained and they reshipped it SUPPOSEDLY and said 7-14..." Read more Peltz Shoes tried to scam me! Peltz Shoes "I purchased a pair of size 8 shoes from Sears online. Sears confirmed receipt of my order. Sears emailed me when they processed my order and shipped my purchase "from..." Read more Lazada Philippines - Damage item. Lazada Philippines "I ordered QF APPLE EARPHONE. THEN WHEN I RECEIVED THE MIC IS NOT WORKING AND THE VOLUME KEY IS BUSTED. I TRIED TO CONTACT CUSTOMER CARE OF LAZADA. "THE APPLICATION..." Read more