1059 Detroit Ave, Concord, CA 94518, USA
Not resolved
1.0
Details
Customer service
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Our tub/shower surround turned yellow. It has a lifetime warranty against this happening that offers a full replacement.

Its been 10 weeks and the corporate office making these demands for dozens of photos, multiple videos, multiple cleanings, and lots of visits from the local Rebath warranty representative who was the one who took the photos, shot the videos and submitted them to the corporate customer support office in Arizona. Still no action but LOTS of run around-- complete joke.

If you do a google search on their warranty and customer service, then this seems to be their modus operandi to keep warranty issues at bay in hope the unhappy customer will get worn down or have to get an attorney for yet even more delays. Maybe calling the local television customer advocacy programs will get their attention if a program airs or if reporters start asking them questions about pending articles.

Product or Service Mentioned: Rebath Customer Care.

Reason of review: Warranty issue.

Monetary Loss: $6000.

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