This company is a joke, a lie and a scam to any consumer. firstname.lastname@example.org is not a human being, just an email address that gets looked at and a general response will be issued if the company feels it's necessary.
If someone calls to register a complaint about not having a usable bathroom in any capacity the call will be ignored until late in the afternoon when the person has either "calmed down or fixed the problem themselves" because customer service gets so bombarded with complaints in which nobody has an answer too. If you get a response of "we will file a formal complaint" or "this has been elevated to an executive level" DON'T believe it, it's a lie. The complaint will sit there and gather dust. The persons responsible for taking these calls simply doesn't care, at best the angry consumer will be offered a can of caulk to temporarily fix a problem that will in all likelihood be ignored because the franchise that the consumer purchased the products from went out of business.
The infrastructure of this company can be compared to a Pyramid Scheme, they will allow anybody with $12,000 to start a franchise, train them and then let them loose.
If the franchise goes out of business, well that's just too bad and if a consumer is left with a crappy job, got their money taken then that's too bad. Sure, the commericals look great, the products look great, but it's a front.
Product or Service Mentioned: Rebath Customer Care.