For us Re-Bath of Central Texas has been an aggravation from the beginning; I feel the primary reason is poor communication. Below is issues we had with them: • Sales person Dan forgot to include tub faucets to our order.
• Dan informed us when we signed the contract it will be 8-10 weeks before the work would start, and the whole process will be 3 days from start to finish – no big deal; however, read below. • When the guys showed up on day one they did not know we ordered (through Dan) an exhaust fan to be installed. • After a couple of days and phone calls back and forth, we finally got the exhaust fan; however, electrician Russell did NOT vent the fan, and • Russell the electrician LEFT LIVE WIRES EXPOSED IN THE ATTIC!! • When the remodel work was done we were told “oh, it will be 2-3 weeks for your shower door” ...” What?
We were told whole process would be 3 days!” Door had to be special ordered after work was done for proper measurements. • 1st time the exhaust fan was either installed incorrectly or a bad unit because it would blow air but not exhaust the bathroom, but the heater did work. • 2nd time Supervisor Felix came out and tried to fix Russell’s mistakes (vent the exhaust properly, fix the exposed wires, and fix the exhaust fan) – was able to get the fan to exhaust, but now the heat did not work. Put in an order for replacement parts.
• Spoke with Felix regarding our frustration through the process and he said he will have Brian give us a call – 3 weeks later still no call from Brian. • 3rd time they tried to fix the exhaust fan with the replacement parts – nope, now the heater works but no exhaust; need to call out another electrician…. a week later still no electrician!! • Shower door finally arrived and installed.
• We had the whole thing financed and was told we would not have to pay anything up front or out of pocket – when they came to install the shower door they tried to collect a $1000 and supposedly the contract was changed…. have not seen nor heard anything else about this issue. • Speaking of no call, we were told several times through the process either Dan or Brian will give us a call….
no call from either of them! Now however there were a few positives sides (reason why they are receiving two stars instead of just one): • the employees do a really good job making as little mess as possible • they did clean up what mess they made • they were really polite and respectable.
Product or Service Mentioned: Rebath Bathroom Remodeling.
Reason of review: Poor customer service.
Monetary Loss: $13000.
Preferred solution: Let the company propose a solution.
ReBath Pros: Crew was polite and did a good job keeped work area clean.
ReBath Cons: Poor work with exhaust fan left exposed live wires in the attic.