420 Old Waco Rd, Temple, TX 76502, USA
Not resolved
1.3
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Service Scheduling
0 comments

For us Re-Bath of Central Texas has been an aggravation from the beginning; I feel the primary reason is poor communication. Below is issues we had with them: • Sales person Dan forgot to include tub faucets to our order.

• Dan informed us when we signed the contract it will be 8-10 weeks before the work would start, and the whole process will be 3 days from start to finish – no big deal; however, read below. • When the guys showed up on day one they did not know we ordered (through Dan) an exhaust fan to be installed. • After a couple of days and phone calls back and forth, we finally got the exhaust fan; however, electrician Russell did NOT vent the fan, and • Russell the electrician LEFT LIVE WIRES EXPOSED IN THE ATTIC!! • When the remodel work was done we were told “oh, it will be 2-3 weeks for your shower door” ...” What?

We were told whole process would be 3 days!” Door had to be special ordered after work was done for proper measurements. • 1st time the exhaust fan was either installed incorrectly or a bad unit because it would blow air but not exhaust the bathroom, but the heater did work. • 2nd time Supervisor Felix came out and tried to fix Russell’s mistakes (vent the exhaust properly, fix the exposed wires, and fix the exhaust fan) – was able to get the fan to exhaust, but now the heat did not work. Put in an order for replacement parts.

• Spoke with Felix regarding our frustration through the process and he said he will have Brian give us a call – 3 weeks later still no call from Brian. • 3rd time they tried to fix the exhaust fan with the replacement parts – nope, now the heater works but no exhaust; need to call out another electrician…. a week later still no electrician!! • Shower door finally arrived and installed.

• We had the whole thing financed and was told we would not have to pay anything up front or out of pocket – when they came to install the shower door they tried to collect a $1000 and supposedly the contract was changed…. have not seen nor heard anything else about this issue. • Speaking of no call, we were told several times through the process either Dan or Brian will give us a call….

no call from either of them! Now however there were a few positives sides (reason why they are receiving two stars instead of just one): • the employees do a really good job making as little mess as possible • they did clean up what mess they made • they were really polite and respectable.

Product or Service Mentioned: Rebath Bathroom Remodeling.

Reason of review: Poor customer service.

Monetary Loss: $13000.

Preferred solution: Let the company propose a solution.

ReBath Pros: Crew was polite and did a good job keeped work area clean.

ReBath Cons: Poor work with exhaust fan left exposed live wires in the attic.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment