The Owner's husband "Randy" is the rudest, most arrogant individual I have ever delt with! His condescending comments, each time I ask him to come out and repair the shoddy work that his installers did, is hard to listen to.
I can't believe that he represents this franchise and that Corporate allows him to carry their name.
Customer service and the way you talk to your customers, along with the quality of your product and installation, can make the difference of weather you stay in business or not. If he worked for me, I would fire him immediately.
Product or Service Mentioned: Rebath Installation.
Monetary Loss: $6.