I don't know what happened to these clients BUT we had a new shower installed about 6 months ago and haven't had "buyers remorse". We LOVE it!!
Perhaps it was the contractors and the part of the country that had the franchise but we were totally satisified with the company out of Forty Fort,PA. Their installers were very professional and left the place in perfect condition. We would definitely use them again and recommend them to our friends. Our shower is beautiful and works well.
We had guests from Vermont and they said they loved our shower.
We are very proud and pleased with the results. Sorry to hear about the others !!