Not to impressive. I see that a low wage clerk in charge of saying "I am so sorry, we will check into it." has a posting.
I hope no one is waiting for any results from this person. Except a form E-mail. I would be impressed if Dave Sanders the president or Norm Dixon VP of Rebath posted his telephone number with the intent of resolving problems but that will never happen. I have called Target and two days latter got a call from the president asking me what the problem was and now to resolve it.
That is the difference in a truly great company and this other off-brand company.
I think there is very few people I have talked to that I have not told the Target story, what could that be worth to a REAL company? It is worth nothing to Rebath.
Monetary Loss: $3500.