Update by user Jan 22, 2013
I know that we did engage the company to do the work.. but, we entrusted them with fulfilling the contract of work done in 1 day. We live and learn, but, please take heed.....
Original review posted by user Jan 22, 2013
Contracted to install in 1 day. Did not happen.
Tub was defective/wrong size, etc etc. No local warehouse for replacement. Had to order from out of Spokane. Waited 1 wk for tub.
High price for the materials used, comparable at other stores having similar products at 1/3 the price. Poor local customer service with poor telephonic response. Stuck to bank finance now with no recourse and unable to nonpayment the bank without resulting in poor credit. Looking at legal action for breach of "done in 1 day" speal.
Mark up is unbelievable. Hard to know what the product is until it is installed in the home.The work looks beautiful, but complaint not with installers, just how we were handled and the contract is a scam.
Monetary Loss: $7300.