I have an even worst case. I called Home Depot to redo a bathtub area for me and this company, Rebath, came by and showed me what they could do for me and I thought it sounded good.
He asked me if I wanted to use Home Depot credit and I said I would use my own credit card. He said something about it would make a difference on the paper work.
I was asleep one night and heard a crash. I found that my shower door had broken into thousands of pieces.
The bathtub liner, the shower walls, my new floor were also damaged. I of course called Home Depot about this the next morning expecting that they would want to check this out. After two more calls I found that they have no paperwork on me and I needed to talk to Rebath. Rebath said that it must have been something that I had done and they were not going to do anything.
I called my credit card company and protested the charges and they reversed all the charges off the card. I got a weak response from Rebath and that was the last I ever heard from them. I was ready to take them to small claims over this but I guess that they didn't want Home Depot to know that they were cheating them since I told Rebath that I was suing Home Depot also.
Lucky me, I had all that taken out and a new bathtub and tile installed.