I happened upon this website completely on accident yesterday and was saddened and disturbed by what I read about Rebath and Rebath Corp. I am a former Rebath corp. employee (although I came through a temp agency), my length of time there was short,only 4 days back in April, I got disgusted by what I witnessed and heard and had my temp agency assign me elsewhere. Rebath has set the standard for unprofessionalism and dishonest work ethic.
aimee.williams@rebath is an email address that gets read by a VP named Robin Rollando, who everybody either hated or was intimidated by and Janice Burke who is a 300 pound cow in dire need of wrinkle cream and an attitude adjustment and a third party calling themselves "Heather".
Complaints are gathered by "Heather" and a generic response is created and approved by Janice Burke and Robin Rollando. Then someone in customer service was told to reply to all complaints claiming to be "aimee williams".
I had witnessed a lot of hositility between upper management towards others, I heard a lot of "Make something up", and "Lie, lie, LIE! There isn't anything we can do."
It made my stomach turn when I heard phone calls to customers claiming to take the complaint "to an executive level" when in reality, it was just a call to temporarily pacify a customer who didn't have a working bathroom due to a franchise owner doing a poor job.
So, how does Rebath corp. deal with franchise owners who do a bad job or even worse, take the money and run? Simple, they take away discounts on the materials. That's ALL they do.
It's pathetic that someone (especially those with children or the elderly) should pay hard earned money (especially in this economy) and be left with a bad bathroom and not be helped in a timely, professional and caring manner.
My suggestion to the consumer who is getting the run around with this joke of a dishonest company should file a complaint against the Better Business Bureau.
Like I mentioned before I was only there as a temp for 4 days, however it was long enough for me to have my agency assign me elsewhere. I refuse to work for such dishonest people.