My RCA Voyager 2 Pro 7 inch tablet that cost $50 in Walmart at Christmas broke mid March. The usb socket became loose.
Walmart said to contact rca so i did. It turns out rca will not pay to ship it back. They gave me an RA number and told me to ship via UPS. So UPS wanted $10 or around 1/5 of what i had originally paid. That's too much considering rca's bad workmanship caused the problem. On top of that, rca indicated they would be replacing my tablet with a refurbished tablet... Not a new rablet... A refurbished one. To cap that, they said it would be a generic black, not purple like the one i bought.
I don't believe in throwing good money after bad.
Rca wrote a confusing email in which they claimed to have shipped a replacement tablet. No tablet has arrived. When questioned, they changed their story to sending the tablet out if i waste $10 on sending them the broken one. Again, they refused to send me a prepaid label.
The upshot is i shall never buy any more rca garbage. My suggestion to people considering buying rca products is to buy the equivalent value of Thunderbird wine and distribute it amongst the homeless. It'll last longer!
More Review Details
|Exchange, Refund and Cancellation Policy|
|Advertised vs Delivered|
|Ease of Use|
|Style and Design|
|Discounts and Special Offers|
|Diversity of Products or Services|
|Value for money|
|Product or Service Quality|
What I liked
- Good till it stopped working
What I disliked
- No replacement
- Poor customer response
- Customer service
- Ripoff return cost
Author wants to be contacted by the company. Learn more ›