Contact RBC Direct Investing Customer Service

To contact the RBC Direct Investing customer service team via email, fill out a contact form. To access it, follow “Contact Us” at the bottom menu and choose the “Send Us a Message” block. Select “Yes” or “No”, click on the “Continue” hyperlink, and follow the further prompts.

For formal communication, send your letters or correspondence to the following RBC Direct Investing address: RBC Direct Investing Inc. Royal Bank Plaza 200 Bay Street, North Tower P.O. Box 75, Toronto, Ontario, M5J 2Z5. This is the central place where key functions, ensuring the company provides financial services at the proper level, are performed. Keep in mind that in the case of mailing communication, inquiries are processed longer than letters sent via email. If you see that your matter requires in-person communication, visit the main office, but don’t forget to make an appointment before it.

The RBC Direct Investing specialists are ready to assist you by phone during the following business hours: Monday through Friday from 7 a.m. to 8 p.m. ET. If you plan to visit the main office, remember that its doors are open Monday through Friday, from 9:30 a.m. to 5:00 p.m. Regarding online communication, it is accessible at all times. In this case, responses may take up to a few business days, depending on inquiry volumes.

If you need online assistance, the financial company provides the “Send Us a Message” form on the “Contact Us” page of its official website. Additionally, the company provides the “FAQs” block where you can find answers to your questions. To access it, just click on “FAQs” at the bottom menu.