Raylo Phone Numbers and Emails

Customer Service:

  • +44 333 050 9880
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Raylo Emails:

Complaints/ Feedback
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How to Contact Raylo Customer Service?

How to Contact Raylo Customer Service?

The Raylo contact number for customer service inquiries is +44-0333-050-9880. You can call the company’s Help Center for information and assistance Monday to Saturday from 9:30 a.m. to 5:30 p.m. local time. The professional customer care advisors are ready to help you find the item according to your needs, preferences, and budget. You can also learn about the product’s price, availability, quality, and discounts at this Raylo number. The Help Center representative will also explain the details of the return process should you have issues with your order. The same Raylo phone line can be used to file a complaint or share your feedback with the customer support agents.

The Raylo email address to contact the customer service team is help@raylo.com. You can send your questions, requests, and suggestions to this address, and the support advisor will get in touch with you to provide information and help you find ways to resolve your issues as soon as they study your case. The Help Center representatives are also ready to assist with account and billing inquiries. The same email can be used for the Privacy Policy and Data Protection questions. If you want to file a complaint, send it to complaints@raylo.com. You can discuss the cancellation, refund, and return-related inquiries with the company agents via email.

The Raylo address to reach the official representatives at the company’s headquarters is Raylo Group Limited, 5 New Street Square, London, EC4A 3TW, United Kingdom. You can mail official correspondence and documentation to this office. You can also request general information about the company, its products, and services by mail. The Raylo customer service team is ready to handle consumers’ questions, concerns, complaints, and suggestions sent to this address. You can also discuss returns and refunds with the customer care agents in case you have issues with the item. If you have questions regarding the Privacy Policy, use this Raylo contact address to get in touch with the Data Protection Officer.

You can contact the customer service operator via Raylo live chat on the company’s official website. Click the chat icon in the bottom right corner of the homepage and select the topic that corresponds to your inquiry. The virtual assistant is ready to answer simple questions and help you troubleshoot your issues 24/7. The chatbot can also connect you with the live agent if you need assistance or can’t find the required information in the FAQ section. Click the Send Us a Message option, describe your issue, and the Help Center representative will typically respond within 30 minutes during customer service hours.

Raylo Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    91% phone 9% email
  • The best phone number to call Raylo is 443330509880.

  • The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday.

  • Be prepared for the call as Raylo may ask you for the following information to identify you as a customer: email, phone number or order id.

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Contact Information

Raylo Website:

Raylo Help Center:

Corporate Office Address:

Raylo Group Limited
5 New Street Square
London, England EC4A 3TW
United Kingdom

Raylo Rating Based on 5 Reviews

Rating details

1.8
more details
Value for money
Website
Exchange, Refund and Cancellation Policy
Customer service

Rating stats

Rating trend

How Good is Raylo's Customer Service?

Avner Vpx
Avner Vpx
Feels Neutral | Jun 05, 2024

Customer service to get in touch not good at all. Wanting to ask how much it would be to keep iPhone 12 now rather than wait another year and not able to explain properly on system you have

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Leone Cai
Leone Cai
Feels Disappointed | Apr 03, 2024

Can't speak to actual person just mess

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Mervin Zqh
Mervin Zqh
Feels Disappointed | Mar 10, 2024

Never use again

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Boston Wpa
Boston Wpa
Feels Neutral | Jan 31, 2024

So Raylo has been great up to now I’ve sent a phone back 3 times since I ordered it a month ago they just keep sending the same phone instead of just replacing it so basically I’ve not even had a chance to use it

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Summary of Raylo Customer Service Calls

106 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Raylo?

Request for Information Question:

  • “About my iPhone”
  • “Need to talk to someone asap re guarding a phone”
  • “About my payments”

Payments and Charges Question:

  • “Change payment date”
  • “My payment increased”
  • “Set up direct debit”

Account Question:

  • “Not being able to sign into my account”
  • “Account”
  • “They will deduct on my account £62”

Activation/ Cancellation Question:

  • “Cancel my phone contract”
  • “Cancel”
  • “That why raylo want send to me wrong phone iPhone 12 Pro Max 17 march but I don't want it I want cancel it”

Return/ Replace Question:

  • “I wanna change my plan”
  • “About returning device”
  • “Changing mind”

Shipping and Delivery Question:

  • “My parcel has still not been delivered and I was told it would be delivered tomorrow”
  • “I need next day delivery”
  • “Check went my order would be delivered”

Other Question:

  • “Overcharging”
  • “About phone lease”
  • “Clarity”

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