Annapolis, Maryland
1 comment
Not resolved

I was very excited to get my raw nut shipment from raw from the farm.com.You know, support local farmers rah rah rah.

Ha! I guess my expectations were a bit too high. The organic shelled pecans I received contained shell pieces, old shrived pecans and bit of debris (see photo). When I contacted the company about it, I was told that their nuts come from the farm and are sorted manually so that's just the way it is and if I wanted a premium nut, I should shop at nuts.com.

Nice customer service. Well, hat is exactly what I will do. Nuts.com actually cares about their customers while raw from the farm charges premium prices for inferior goods.

Obviously just the middleman to take web orders, ship and make a fast buck.Fly by night operation.

Review about: Raw From The Farm Pecans.

Review #806710 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Not specified

Had an Experience with Raw From The Farm?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Drake
#1125769
We appreciate when customers take the time to give us feedback. We are a different kind of company than most that are on the web. We are a small business that works with local farmers. The nut farmers we work with are small scale farmers and do not have high-end processing equipment. Because of this, there can be some shell pieces and nut membranes that get missed by their low-tech equipment. Also, because they are not using expensive sorting equipment, there can be variations in quality. This is how foods occur in nature when they are not highly processed or cosmetically enhanced. While many people appreciate this non-perfection, others seek a more polished end product. We discussed with the customer this difference in how our company operates compared to other companies. And, based on our almost 10 years of operation, we communicated that it sounded like her needs were for a more cosmetically enhanced product from larger manufacturers. She had stated she had been happy with products she had received from Nuts.com, so we suggested that, since it didn't sound like our mode of operation was in line with her needs, that maybe a company like Nuts.com would be a better fit.
Drake
Raw From The Farm

You May Also Like

"I bought an Arizona Arnold Palmer Half and Half Lite today at a grocery store in Chicago. When I got home and went to open it I noticed the..." Read more
"...I was at walmart the other day and deseretly wanted the new ice cream cake ice cream as it is my all time favorite.But i was very disappointed..." Read more
"I bought Tyson chicken from Walmart,Thigh Meat, When I went to use it it was doubled up on skin..They had taken the skin off every other thigh and had..." Read more
"I was out of my regular water softener salt and reluctantly bought Morton's System Saver II as a substitute. The company adds an additive in the product to help..." Read more
"I filed a claim for my MacBook Pro a few weeks ago due to liquid damage. It was returned in worse condition with a crack screen, bent corners, and scratched..." Read more
"Emily Justine Johnson is a sick mentally ill woman. She has been accessing sensitive information about former and current clients of Crisis and Counseling of Augusta Maine to intimidate clients...." Read more
"In January of 2016, I signed a two (2) year contract with Comcast for Triple play. I was on Double play prior to that but they encouraged me to move..." Read more
"Oakland, CA- As a licensed PI and ex-cop, I often play the role of Public Advocate for those not equipped to fend for themselves. That being said, I called Katie..." Read more